Re[2]: Time machine backing up temporary binary files.
Re[2]: Time machine backing up temporary binary files.
- Subject: Re[2]: Time machine backing up temporary binary files.
- From: Hugh Sontag <email@hidden>
- Date: Sun, 18 Nov 2007 11:58:32 -0600
I didn't say that there's anything wrong with an "Advanced" button,
but I don't expect to see one.
When the priority is the naive customer, your resources are spent
serving that priority.
Would you, could you afford spend your resources making OS X great
for hard-core computing types while at the same time making it great
for "the rest of us" ?
Remember that it's not just the features, it's documentation,
testing, maybe a new rationale for explaining errors (I'm reminded of
my first error, "An error occurred while performing the backup".),
and fixing bugs and inconsistencies that were introduced with the new
features.
Along with the new features comes additional complexity, which will
be exposed to the naive user when they click on the "Advanced"
button. Will it have a warning telling the naive user not to make any
changes if they don't understand what they're doing? What if they
make changes anyway?
What happens when the naive user makes inappropriate choices in the
"Advanced" features, and that customer calls Apple Care with the news
that "my backup doesn't work"?
My point is that developers' (even advanced users') needs aren't the
priority, particularly if it isn't Xcode that we're talking about.
Get used to it.
Hugh Sontag
Hello Hugh,
Friday, November 16, 2007, 5:58:54 AM, you wrote:
Apple's OS is customer-focused, not programmer-focused. Options for
including/excluding files, folders, regular expressions.
Is the current user interface any sort of a clue? There is basically
an on/off button. Turn it on and *everything* is backed up, whether
it needs it or not. One sop to "configurability" in the form of an
exclusion list. You must not have drunk the Kool-Aid.
File bugs if you feel like it, but don't expect to see them
implemented. Time Machine is *intended* to be simple, and adding
features defeats that intention.
What's wrong with an "Advanced" button for setting these advanced
options for the users that will want them, and for users who will
eventually learn them ?
I agree that some customers need things dumbing down for them, but
this does not mean that you have to treat all customers as dumb!
--
Best regards,
Peter mailto:email@hidden
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