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Re: Best location to ask deployment related questions?
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Re: Best location to ask deployment related questions?


  • Subject: Re: Best location to ask deployment related questions?
  • From: Alex Zavatone <email@hidden>
  • Date: Tue, 15 Jan 2013 13:06:56 -0500


On Jan 15, 2013, at 12:29 PM, Todd Heberlein wrote:


On Jan 14, 2013, at 10:22 PM, Andrea Govoni <email@hidden> wrote:

Thanks, but I (and others) still cannot see it because you haven't filed a copy on OpenRadar, too: <http://openradar.appspot.com/>

Since you have already filed it with Apple, it's only a matter of copy and paste to file it on OpenRadar, then everyone will be able to see it.
If you happen to have Dave Dribin's Radar Forwarder[1] or the more recent Open rdar[2] utilities installed, you will even be able to open it from an URL like this: <rdar://13006890>

[1] <http://www.dribin.org/dave/software/>
[2] <https://bitbucket.org/kolpanic/open-rdar/wiki/Home>

An OMG moment!

For years I've wondered about the rdar:// URLs. I thought it was an internal Apple service to access their bug database.


They ARE!

So, here's the trick.  I used to run a QA team back in the Shockwave/Director days (Shockwave, actually).  After I left, I realized that reporting bugs to any database that someone else owns is a black hole and not necessarily best use of your time.  Really, it takes 15/30 minutes to narrow down a bug well and write it up so the someone understands it.  This is if it's a straightforwards issue.

You're not getting paid for that time and your employer is not getting reimbursed for it.

Looking at all my bugs reported to Apple, every one is still open.  It has proven that it's not worth my time to narrow down the issue to a reproducible case and write it up if it never gets fixed. 

Only by having an external database of the user submitted bugs, one that we can all browse, is the effort fair to those of us who are not paid by "Company X" to report issues in their products.

So, it's a huge thanks to Andrea Govani (and those who made the open source db) for encouraging me/us to report our issues in the open database as well.  Honestly, it's critical, because we can see just how many other people have the issue(s) and we have control over the db.  

I'm all for corporate interests, but as people who make our living off of this company's products, we must have a copy/version of the issues database that we have control over.  It's just in our best interest to do so.

FYI, I not being anti Apple here.  It's simply that we, as a group, need to have a maintained issues database outside the company.

Cheers,
- Zav
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References: 
 >Best location to ask deployment related questions? (From: Alex Zavatone <email@hidden>)
 >Re: Best location to ask deployment related questions? (From: Alex Zavatone <email@hidden>)
 >Re: Best location to ask deployment related questions? (From: Alex Zavatone <email@hidden>)
 >Re: Best location to ask deployment related questions? (From: Andrea Govoni <email@hidden>)
 >Re: Best location to ask deployment related questions? (From: Alex Zavatone <email@hidden>)
 >Re: Best location to ask deployment related questions? (From: Andrea Govoni <email@hidden>)
 >Re: Best location to ask deployment related questions? (From: Todd Heberlein <email@hidden>)

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