Re: [Slightly OT] Shareware donation collection
Re: [Slightly OT] Shareware donation collection
- Subject: Re: [Slightly OT] Shareware donation collection
- From: cricket <email@hidden>
- Date: Fri, 20 Feb 2004 12:14:51 -0800
I'd consider any customer that has to struggle with serial numbers in
ANY way to be a lost sale. It reflects badly on you, and makes the user
less likely to recommend your product. Next time, they may decide to
look for a cracked serial number because it's easier than waiting for
support from a company.
- cricket
On Feb 20, 2004, at 11:19 AM, Finlay Dobbie wrote:
Josh brings up a really good point: a legitimate user would have no
problem contacting the developer/vendor if they run into issues with
the serial number. A pirate user would have a lot of....courage....to
call up the vendor and complain. And if they do it, well kudos to
them, they deserve an A for having the guts.
OTOH it's hassle for the user, and what happens if the vendor goes out
of business etc?
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