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Re: App will not launch
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Re: App will not launch


  • Subject: Re: App will not launch
  • From: Jean-Daniel Dupas <email@hidden>
  • Date: Tue, 1 Jun 2010 19:55:18 +0200

Le 1 juin 2010 à 19:47, email@hidden a écrit :

> I have many customers and one is having a problem with my application not launching.
>
> The customer tells me that upon double-clicking the app just bounces in the Dock and never finishes launching.  The customer must Force Quit.
>
> Since many other customers do not have this problem and I cannot recreate it does anyone have a suggestion on where to start to solve this problem?
>

1) Ask the user to give you the system log (can be retrieved using Console.app).

2) Ask the user to give you a sample of the application.
Launch Activity Monitor while the App is loading.
Select your app row.
Take a sample.

-- Jean-Daniel




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