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Re: App will not launch
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Re: App will not launch


  • Subject: Re: App will not launch
  • From: email@hidden
  • Date: Tue, 1 Jun 2010 12:05:37 -0600

Thanks to all ... I will have the customer get me the log and do the activity monitor sample ...

-koko

On Jun 1, 2010, at 11:55 AM, Jean-Daniel Dupas wrote:


Le 1 juin 2010 à 19:47, email@hidden a écrit :

I have many customers and one is having a problem with my application not launching.

The customer tells me that upon double-clicking the app just bounces in the Dock and never finishes launching. The customer must Force Quit.

Since many other customers do not have this problem and I cannot recreate it does anyone have a suggestion on where to start to solve this problem?


1) Ask the user to give you the system log (can be retrieved using Console.app).


2) Ask the user to give you a sample of the application.
Launch Activity Monitor while the App is loading.
Select your app row.
Take a sample.

-- Jean-Daniel






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  • Follow-Ups:
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      • From: Charles Srstka <email@hidden>
References: 
 >App will not launch (From: email@hidden)
 >Re: App will not launch (From: Jean-Daniel Dupas <email@hidden>)

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