Re: Largely Irrelevant...
Re: Largely Irrelevant...
- Subject: Re: Largely Irrelevant...
- From: Roger Howard <email@hidden>
- Date: Mon, 13 Sep 2004 10:28:31 -0700
On Sep 13, 2004, at 10:10 AM, Chuq Von Rospach wrote:
we have, in fact, talked about adding services to do this. But -- it
takes time, resources, budget, work. We needed to upgrade and fix what
we had before we started adding new stuff. I wouldn't be at all
surprised if we add something like this down the road. But taht
project hasn't started yet, although I plan on kicking off internal
discussions in October.
Though I appreciate some peoples desire for a Web board, I personally
can't stand the thought. Web boards seem fine for casual support forums
and other instances where there's no desire to develop a "community" or
a cohesive list culture. On the other hand, mailing lists are insular
and tend to develop their own personalities, and they are no intuitive
for many folks to use, so they are a more contained environment.
I think Apple could do well with both approaches, but I think figuring
out which approach works for what kind of community is important. I
believe the lists work really well for the developer scenes - and so we
have lists.apple.com - and I see the Web boards work great for support
forums - and so you have discussions.info.apple.com
IMHO, you're already doing this right.
Perhaps you should have a newbie Web forum for many of the same
subjects as the lists, with the clear distinction that those are for
folks who are unlikely to subscribe, that the forums are manned by
Apple staff (as a support effort), and that if someone is showing great
interest they should instead be encouraged to join the list.
Perhaps a Web digest version of the lists isn't a bad idea, I've seen
some sites that merge lists and forums well, but I'll still greatly
prefer the email format - for convenience and for the relatively
insulation it provides. People have to want to join - much less likely
to get folks stumbling in, disrupting (intentionally or otherwise), and
going OT.
-R
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