My comments are offered as a constructive critique.
I personally am not resonating with this reply, John.Consider the alternative. Simply assisting the gentleman, which you did, who sounded desperate to share certain information in a timely manner because he cares but did not know where to turn, would seem, IMO, to have been a more helpful response. He did go to the Apple folks who, as he said, "fobbed him off." And, given that, all Greg was asking for, was a suggestion as to where to go from there.
The chain of command in an organization can often have weak links. There is a difference between leaders and managers. A mid-manager may not want to share the bad news upward and so often a CEO does not know what is really going on, unless he makes it is management style to garner and encourage a management philosophy which will have employees be able to discuss and share the bad as well as the good news. I can not comment further about those who are salaried Apple employees.
In the case of Greg, he is a faithful, concerned and caring Apple product consumer. So, let us hope that Greg's concerns will have an ear to hear them in the chain-of paid-command. I have passed his concern onto a person who might also know who could be contacted. With Care, Emilie
On Aug 12, 2006, at 12:32 PM, John Linthicum wrote: However, you should realize it's not good etiquette to do a "end around" the proper chain of command in a company. It doesn't make you any friends in the company on it's way back down.
-- Emilie Unkrich President NEOAC Editor, Apple Bits July2006 Issue of Apple Bits here:
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