Re: AUGD: Australian Teachers Being Discriminated Against For Using Mac's
Re: AUGD: Australian Teachers Being Discriminated Against For Using Mac's
- Subject: Re: AUGD: Australian Teachers Being Discriminated Against For Using Mac's
- From: John Linthicum <email@hidden>
- Date: Sun, 13 Aug 2006 09:12:47 -0400
- Thread-topic: AUGD: Australian Teachers Being Discriminated Against For Using Mac's
On 8/12/06 4:20 PM, "Emilie Unkrich" <email@hidden> wrote:
> My comments are offered as a constructive critique.
And that's how they're taken.
> I personally am not resonating with this reply, John.
> Consider the alternative.
> Simply assisting the gentleman, which you did, who sounded desperate
> to share certain information in a timely manner because he cares but
> did not know where to turn, would seem, IMO, to have been a more
> helpful response.
> He did go to the Apple folks who, as he said, "fobbed him off."
> And, given that, all Greg was asking for, was a suggestion as to
> where to go from there.
I worked for Apple for almost 2 years. I was not part of the retail
organization, so it may be handled differently there. I understand the chain
of command thing at Apple, thus I understand how mid-managers can feel like
they have more power than perhaps they should in a given situation. So when
I suggested he contact the office of the CEO, I knew that would be the
quickest route to actually getting his concerns addressed, else his concerns
be met with the same apathy as with their Australian counterparts. Steve's
office (which is made up of a lot more people than you'd think) deals with
this type of thing on almost a daily basis, so there's precedent, and a
means for getting it addressed.
He certainly expressed concern and felt like Apple Australia wasn't
listening to his concerns and that he had no where else to turn there. He
was asking for someone in the US that could perhaps listen and take his
concerns more seriously. I wasn't being flippant or sarcastic in my reply,
which perhaps you took it to be.
> The chain of command in an organization can often have weak links.
> There is a difference between leaders and managers.
> A mid-manager may not want to share the bad news upward and so often
> a CEO does not know what is really going on, unless he makes it is
> management style to garner and encourage a management philosophy
> which will have employees be able to discuss and share the bad as
> well as the good news.
True, but in my experience, not too much bad news gets filtered up that far
at Apple. Bad news disappears.
> In the case of Greg, he is a faithful, concerned and caring Apple
> product consumer.
> So, let us hope that Greg's concerns will have an ear to hear them in
> the chain-of paid-command.
Agreed. I think we all love a good "underdog" story. (no pun intended)
--
Regards,
John
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