AUGD: Re: G5 XServe Rack Kit Help Needed
AUGD: Re: G5 XServe Rack Kit Help Needed
- Subject: AUGD: Re: G5 XServe Rack Kit Help Needed
- From: Greg Sharp <email@hidden>
- Date: Sat, 05 Jan 2008 20:09:45 +1100
- Thread-topic: G5 XServe Rack Kit Help Needed
I'd like to thank all those that offered assistance in my efforts to get 2
XServe Rail Kits. I now have them.
What was amazing was I went to the reseller where I had bought these kits a
couple of years ago so they could look up the part number which I was going
to pass onto someone from this list who offered to assist me. While at this
reseller I mentioned how I had posted to this list for help. The salesman
went into the back office and returned a few minutes later saying he could
get me the parts the following day from Apple, which he did.
What I can't understand is if it was this easy to get, why had other
salesman at this same store since April last year repeatedly told me it was
unavailable, why could none of the other 20 resellers I'd tried supply this
part and why couldn't the Apple Online Store on any of the 5 occasions I
tried them find this part or supply it. Also why when I contacted customer
relations at Apple was I told by the girl on the other end of the phone that
she had never heard of a Xserve Rails Kit and therefore it was none of her
concern before she hang up on me.
I've wasted 8 months due to staff in Australia not knowing how to look up
Apple's own online ordering system, being incompetent, not knowing their own
products or being just plain lazy. This never should have happened.
--
All the best
Greg Sharp
President/Webmaster
email@hidden
Australian Mac Users Group (AUSMUG)
http://www.australian.macusersgroup.org
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