Re: Bug reports and documentation updates (was Re: Subclassing NSPort (or NSSocketPort))
Re: Bug reports and documentation updates (was Re: Subclassing NSPort (or NSSocketPort))
- Subject: Re: Bug reports and documentation updates (was Re: Subclassing NSPort (or NSSocketPort))
- From: publiclook <email@hidden>
- Date: Tue, 22 Jul 2003 23:05:41 -0400
On Tuesday, July 22, 2003, at 09:53 PM, cricket wrote:
You may be the best person to verify a bug once it's fixed (because
you might be the only person that's seen it _and_ reported it). That's
why it's especially important for you to file a bug if you see one.
Also, filing bugs is not a one-way communication. Often additional
information is needed before the bug can be truly understood and
fixed, and being able to contact the person that originally saw the
bug is invaluable.
It shouldn't take more than a 5-10 minutes to file a good bug.
- cricket
And don't spend more than 10 minutes either because if you spend hours
or days working down to the essence of the bug and provide a small
working application that demonstrates the bug and can explain to Apple
exactly what is wrong, it doesn't do any good! You cant attach such
information to a bug report and you will never hear from Apple again.
They won't reliably tell you the status of your bug or if they have any
intention of confirming it let alone fixing it. The bug will either
get fixed in a later release leaving you to wonder if your effort
helped at all or it won't get fixed and you will know your effort
didn't help.
In my experience, submitting bugs to Apple is a waste of valuable time
and an exercise in frustration and futility. Let them find and fix
their own damn bugs if they can't exert themselves enough to even
confirm a bugs existence. If you desperately need a fix and can show
Apple exactly what is wrong in a concise way, the incredible wall of
silence that results is even more frustrating. Just don't waste your
time.
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