Re: Bug reports and documentation updates
Re: Bug reports and documentation updates
- Subject: Re: Bug reports and documentation updates
- From: Sheehan Olver <email@hidden>
- Date: Thu, 24 Jul 2003 10:32:57 -0400
No use voicing your complaint here. You should submit a Bug Report to
Apple....
On Thursday, July 24, 2003, at 01:00 AM,
email@hidden wrote:
It seems inarguable that a lot of people don't like the bug reporter*,
for various reasons. It's no good saying "it works for me", because
this is an issue where negatives are worth more than positives - these
problems must be fixed. I have lists of dozens of significant problems
with many Apple products, some with exact details of how to reproduce
them, but I'm not going to waste my time submitting them, and that, as
I've said, is Apple's loss.
On the topic of reproducibility, it seems that Apple don't perform code
audits. Back when I was releasing my own shareware apps, if a user
gave me a bug report which I couldn't reproduce, well, I went through
the code and looked for it anyway. It was an opportunity to check over
my code, if nothing else, but I also trusted my users. If they saw a
bug, I assumed it was there until I could prove otherwise. We don't
seem to get that credit from Apple. Granted, often it *is* the
developer's ("end-user's") bug, not Apple's, but even then it could be
that the documentation was confusing, or missing, or whatever else.
As a pre-empt to the inevitable response, I never considered checking
code to be a waste of time or money (I didn't earn that much, so I
never had much money to consider wasted anyway ;). It could only make
my product better. You can always add more documentation, add a few
extra features, improve error handling, etc etc. Looking over code is
never wasted effort, no matter how good you presume it is.
I used to think bugs were annoying things that had to be fixed. Now,
thanks to the attitude of large software companies (not Apple in
particular), I'm starting to think of them as things which are just
there, and will never change. This is not the attitude I ever want to
have, as a developer myself.
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