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[OT] Bug Reporter Questions
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[OT] Bug Reporter Questions


  • Subject: [OT] Bug Reporter Questions
  • From: Allan Odgaard <email@hidden>
  • Date: Sat, 17 Apr 2004 05:23:10 +0200

Most of this is off topic and just to settle my curiosity, sorry! But this was the only forum which I could think of, and probably others may find potential answers interesting :)

I have on two occasions experienced that I wanted to check the status of a reported bug, only to find that it was simply missing from the Bug Reporter. Did anyone experience similar? Is the database perhaps cleaned once in a while (removing closed bugs), or am I just getting old (remembering reporting bugs that I didn't ;) ).

Is it possible to view bugs other than those I reported myself? e.g. sometimes I see bug IDs quoted, but is there a place I can actually look at the description for that bug? And is it perhaps even possible to do plain-text searches in the database?

Does anyone know how priorities are assigned to bugs? I often see people asking others to report some missing/wrong functionality, even though there already is one, but with the argument that: "maybe that will give it higher priority". Is that really so? Is the "severity" of the bug perhaps used? Generally I report most as "Serious Bug / No workaround" even when the bug actually does "Crash or Data loss", but normally it has the workaround of simply not using the functionality or similar, so "Data loss" sounds to strong to me.

Does anyone have any circa figures about how many bugs gets reported? Cause the bug IDs are clearly ascending, and when reporting several bugs in a row, the distance between the IDs are <10. But if every bug ID is raised with only one (and the ID is unaffected by date or similar) then it would seem they get almost a thousand reports pr. day, which to me seems quite unmanageable, given that bugs are not really classified other than "Mac OS X" versus "Developer Tools".

Is there any explanation of what "Open / Analyze" and "Open / Verify" means? I.e. does the latter mean that they were actually able to verify it? Cause from the page it sounds more like they are in the process of trying to verify it, which would mean that "Open / Analyze" means they haven't looked at it yet (?), but I have like 30-40 bugs as "Open / Analyze", hopefully someone has at least read my summary ;)

And finally, who runs email@hidden? Is this in-house? and what expertise does the employees have? I have on two occasions been called by someone who I think was from devbugs (at least it was in relation to reported bugs), and these persons were just relaying information from engineering, and did not understand "programming" as one of them expressed it -- so not to offend anybody, but if these are the same as those making judgments about which of the thousand daily reported bugs should be passed on to engineering, I start to understand the bad reputation the Bug Reporter has ;)








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