Re: Improving the User Experience for First Use of Downloadable Software
Re: Improving the User Experience for First Use of Downloadable Software
- Subject: Re: Improving the User Experience for First Use of Downloadable Software
- From: Steve Cronin <email@hidden>
- Date: Fri, 26 Feb 2010 16:31:31 -0600
Nick;
Sorry I created the wrong impression there.
Of course I understand that there are 'things to be done' but Joe Consumer doesn't necessarily know this...
Furthermore the installer don't make it clear what these things are nor why they should have to be installed now
(while the customer is still just trying to figure out if they even want to use the software)
If they want the bells and whistles then the application should provide a way to add these later…
Installers are 'intimidating' and another reason to abandon the fragile 'investigation' impulse a the potential customer…
I'm on a tear to reduce these reasons for abandoning….
My research shows if folks actually install and try my program - they tend to buy it!
Steve
On Feb 26, 2010, at 3:59 PM, Nick Zitzmann wrote:
>
> On Feb 26, 2010, at 2:38 PM, Steve Cronin wrote:
>
>> why does a simple application need to go mucking around on my system?
>
> Because there are some things, such as WebKit plugins, Dashboard widgets, etc. that cannot be used without installing them somewhere outside of the application bundle.
>
> Nick Zitzmann
> <http://www.chronosnet.com/>
>
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