Re: Profiling a 9500
Re: Profiling a 9500
- Subject: Re: Profiling a 9500
- From: "Michael" <email@hidden>
- Date: Thu, 9 Nov 2000 19:26:04 -0800
Apparently I'm not the only one having problems with the 9500. I've been
corresponding with another recent buyer of the 9500 who has similar
problems. He invested in a DTP41, the 9500, praxisoft Compass Profile,an
expensive scanner, etc., apparently spending about $40K. Included below is
a part of a message he just sent to me:
"Praxisoft told me 10 min ago after 30 hours with them on the phone
(literally) that it can/t be done as the epson inks are unreadable by the
spectrophotometer( DPT41).They believe that there is something in the
inks..They
told me to send everything back and good luck. Not bad after a 40K
investment !"
Today I was on the phone 3 times with Epson techs, 2 were complete idiots.
One wanted to know what kind of ink I use in the 9500. After 20 minutes
with this clown his only suggestion was "reinstall Photoshop or use an
application other than Photoshop." The other tech told me flatly that Epson
does not support ColorSync. On my third attempt I found someone who said he
would call Epson quality assurance tomorrow about my problems.
I think some of the problems I'm having is due to the fact that many of the
greens and oranges on the printed profile target do not print as a flat
color. The swatches look very textured (marbled), much like the a metallic
paint finish on a car only enlarged. The blues print fine and most of the
reds print flat. The greens and oranges look almost multi-colored which
probably drives the spectrophotometer crazy. I'm getting these effects on
coated canvas and coated watercolor papers.
I'm looking for possible answers. I don't have much faith in Epson any
longer.
Michael
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