RE: Sony Artisan Problem (SOLVED)
RE: Sony Artisan Problem (SOLVED)
- Subject: RE: Sony Artisan Problem (SOLVED)
- From: Rick Gordon <email@hidden>
- Date: Tue, 18 Feb 2003 10:41:18 -0800
I just wanted to confirm that my Artisan problem was solved by Sony tech support this morning -- an issue with the USB cable connection. At any rate, I want to affirm that both of the people in the Professional sector of Sony's tech support were excellent.
Rick Gordon
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On 2/17/03 at 8:12 PM -0800, Rick Gordon wrote in a message entitled
"Sony Artisan Problem":
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I just received my new Sony Artisan last week, and the quality of the picture is gorgeous. However I have been unable to use the calibrator or calibration software -- either version 1.0 or 1.1, running either Jaguar (my default 10.2.3 or a specially installed partition of 10.2.1 created to test the problem -- with no importation of any other pre-made user files from my working system) or OS 9.2.2 (booted or Classic) on my dual 1 GB Quicksilver machine.
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Apple System Profiler recognizes both devices, and I've taken care in testing to remove any third-party USB devices. The monitor USB goes straight to the port on the G4. On launching the Artisan software, I get a Fatal Error alert (#1115 on version 1.1 or #4 with version 1.0, in either Jaguar or 9.2.2).
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On installation, I followed the recommended procedure of having neither USB cable attached, installing, and then rebooting.
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Sony tech support has so far been unable to resolve the problem. The last person I spoke with (in the Professional Graphics department) was very helpful in working through the issues, although to get there involved having to go through a barrage of less knowledgeable support -- one person assuring me that Sony doesn't provide any software for the Mac, and that I should call Apple, since it must be their problem.
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If anyone has a clue about this, I would appreciate your insights.
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Rick Gordon
--
___________________________________________________
RICK GORDON
EMERALD VALLEY GRAPHICS AND CONSULTING
___________________________________________________
EMAIL: email@hidden
PHONE: 415-663-8652
WWW:
http://www.shelterpub.com
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