Re:Epson 9600 Ultrachrome purchase and profiling
Re:Epson 9600 Ultrachrome purchase and profiling
- Subject: Re:Epson 9600 Ultrachrome purchase and profiling
- From: "Cris Daniels" <email@hidden>
- Date: Sat, 28 Jun 2003 21:26:40 -0400
<Yes, of course, those evidences are compelling, but do you really know?
What sort of evidences is this?>
The only evidence or knowledge I have of Epson's policy is that I was
half-owner of an Epson Prographics dealership for 3 years. Otherwise I
know nothing about Epson.
<Do you know that the Epson guys will not service a machine from gray
market? Maybe they will.>
I can assure you they won't. Companies like Nikon ( not singling out
Nikon by any means ) won't fix a grey market $90 camera lens, what makes
you think Epson will fix a $5000 printer? They have NO legal obligation
to do this at all and they won't likely be compassionate to your
situation when you knowingly bought the printer and exported it.
Certainly the dealer won't be taking the fall for you and lie about the
situation. Seriously, I don't want you to get burned here, I'm really
not trying to scare you but I know the repair costs involved with these
machines. What happens if its DOA? Will the dealer take it back? Who
pays the freight if its broken. I just had a friend get a piezo head
replaced on a Mutoh RJ6100, $1150.
<Maybe we should speak on what we know and not just make speculations>
What I do know is that if you machine breaks, Epson doesn't repair them.
They subcontract the job to companies like Imation and Calgraph. Before
ANYONE is dispatched there is full disclosure of whether the repair is
warranty or non-warranty work. Obviously you would be non-warranty
unless you sent the printer back to the US and pretended like it wasn't
yours. This is easier said than done. After Epson determines the status,
the third party company will come repair your printer and you pay Epson.
Epson then pays the third party company for their work performed. This
is how it works. Black and white policy.
<What has happened to the pioneer spirit guys?>
Buying grey market product doesn't fit my meaning of "pioneer", its
simply decision you are making after evaluating the risks involved.
<That said, if some have reports on the ink carts chip set compatibility
and on failures on new machines that would have cost a lot to repair
were they not under warranty, I would thankfully listen while it's not
too late!>
I was throwing the ink cart compatibility issue in the ring, its just
something I'd check on if at all possible. Who cares about the failure
rate of new machines? If it fails in 24 hours your as stuck as if it
fails in 3 years, this is my point. You won't know if its broken until
you set it up.
I understand that you want to save money, but it also looks like you are
fishing for affirmation that this is a good idea. Do it if you like, but
when I state the plain facts and downsides of the decision, you really
don't have to be defensive.
I wouldn't bother changing your name, we all have better things to do
and this is about Epson policy, not anyone on this list.
Cris Daniels
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