Re: BasICColor vs. ColorEyes
Re: BasICColor vs. ColorEyes
- Subject: Re: BasICColor vs. ColorEyes
- From: Nathan Duran <email@hidden>
- Date: Wed, 20 Jul 2005 17:27:44 -0700
> What is bad service is not answering a direct question with a straight
> answer.
That was my experience as well. I had several questions about the bizarre
and poorly drafted licensing terms, some odd things about the way the
profiles were being built and the fact that the demo hung on my machine
constantly. I may have been succinct in my queries, but I did not feel I was
being demanding or rude in any way, I provided stack crawls and crash logs
documenting the hanging problems, and I considered them to be very
legitimate concerns for any prospective buyer. Nevertheless, the only thing
I received in return was a two line response consisting exclusively of
belligerent internet tough-guy posturing suggesting that I was somehow
stupid for even suggesting that there might be anything wrong with their
product. No attempt was made to actually answer any of my questions
whatsoever, and frankly I have no reason to believe that they were even
read.
>From reading their support forums I got the impression that no one there was
in any way responsible for the actual development of the products they sell,
and as a result they seem to go to great lengths to mask their ignorance of
how any of them actually work (or fail to as the case may be) by acting
insulted and superior prior to deleting any posts that make them look bad.
If they don't have a scripted response to your question sitting in front of
them, then you'll get nothing but a childish flame war, and not even a good
one at that.
If that's not the case, then I'm wrong, but that's the image they present to
the public in my opinion. I've worked for enough flaky software companies
that just license and resell whatever they can get their hands on to know
that there is rarely any interest in improving anything so long as they can
continue to move those units, and when they can't, they just pack up and
disappear. Bugs are forgivable, but unprovoked attacks are not, and that's
why I recommend against giving them any money. They certainly aren't paying
any engineers to do anything but replace interface elements and invent
convoluted new copy protection mechanisms.
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