Re: The silence is deafening
Re: The silence is deafening
- Subject: Re: The silence is deafening
- From: Andrew Rodney <email@hidden>
- Date: Thu, 08 May 2008 14:30:28 -0600
- Thread-topic: The silence is deafening
On 5/8/08 1:25 PM, "Marco Ugolini" wrote:
> You don't need to tell anyone: you buy the company, it *becomes* your
> responsibility to look after your client base, which includes doing something
> to make them feel like they're not being abandoned after they plunked down a
> good chunk of their money for the products they own.
How have they not (as yet) looked after their client base? There isn't a
newer version out that you want yet. So if Adobe comes out with a new
version of CS suite every 18 months or so, we're supposed to expect that
schedule and maybe even demand it on an earlier schedule? Now lets see, how
long did it take for MS to update Office?
> My point, clearly missed, is that we've being waiting a good G-D long time
> already.
Says you.
> It doesn't seem to bother you too much, but the rest of us common mortals
> cannot afford the luxury of your insider's connections. So we are left
> wondering WTF is happening. Is that allowed? Is my point clearer now?
No, you're going to have to keep wondering because its not the
responsibility of the company to tell you anything other than "we just
released a new version and here are the features and upgrade fees". They own
you nothing in terms of a software schedule.
You paid X dollars for a product, its still working, you still have tech
support for that product. X-Rite, nor any software company HAS to update
their software, any more than you HAVE to buy the upgrade. It keeps them in
business but its not a gun to their heads to develop a newer product and its
certainly not a requirement they tell you what they have planned.
Andrew Rodney
http://www.digitaldog.net/
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