Re: The silence is deafening
Re: The silence is deafening
- Subject: Re: The silence is deafening
- From: "Mark Segal" <email@hidden>
- Date: Thu, 8 May 2008 16:50:44 -0400
Andrew,
What you say about their obligations - or lack thereof - is correct. What I find strange however is that they pulled some very good stuff off the market without having improved materials to replace them with. This is somewhat unusual, isn't it? What is the thinking behind that? Saving on costs by not having to service as much product they don't intend to sustain over the longer run? Maybe. Sometimes things that make commercial sense don't always make sense to consumers. But since they are now about the only game in town, the only choice we seem to have is "grin (or not grin) and bear it", no?
Mark
----- Original Message -----
From: Andrew Rodney
To: Marco Ugolini ; Mike Eddington ; email@hidden
Sent: Thursday, May 08, 2008 4:30 PM
Subject: Re: The silence is deafening
On 5/8/08 1:25 PM, "Marco Ugolini" wrote:
> You don't need to tell anyone: you buy the company, it *becomes* your
> responsibility to look after your client base, which includes doing something
> to make them feel like they're not being abandoned after they plunked down a
> good chunk of their money for the products they own.
How have they not (as yet) looked after their client base? There isn't a
newer version out that you want yet. So if Adobe comes out with a new
version of CS suite every 18 months or so, we're supposed to expect that
schedule and maybe even demand it on an earlier schedule? Now lets see, how
long did it take for MS to update Office?
> My point, clearly missed, is that we've being waiting a good G-D long time
> already.
Says you.
> It doesn't seem to bother you too much, but the rest of us common mortals
> cannot afford the luxury of your insider's connections. So we are left
> wondering WTF is happening. Is that allowed? Is my point clearer now?
No, you're going to have to keep wondering because its not the
responsibility of the company to tell you anything other than "we just
released a new version and here are the features and upgrade fees". They own
you nothing in terms of a software schedule.
You paid X dollars for a product, its still working, you still have tech
support for that product. X-Rite, nor any software company HAS to update
their software, any more than you HAVE to buy the upgrade. It keeps them in
business but its not a gun to their heads to develop a newer product and its
certainly not a requirement they tell you what they have planned.
Andrew Rodney
http://www.digitaldog.net/
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Colorsync-users mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Colorsync-users mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden