Re: HP LP2480zx Dreamcolor and Mac 10.6.2
Re: HP LP2480zx Dreamcolor and Mac 10.6.2
- Subject: Re: HP LP2480zx Dreamcolor and Mac 10.6.2
- From: Greg Staten <email@hidden>
- Date: Tue, 6 Apr 2010 10:33:15 -0500
Hi Richard.
I'm the DreamColor Solutions Architect at HP and oversee our color-critical
solutions within the Displays Business Unit.
Both myself (on my Mac Pro current generation) and X-Rite (on different
configurations of desktop and laptop systems) have been trying to reproduce
your problem and we've been unable to do so. We've tested both Mac OS 10.5.8
and 10.6.3 and were unable to reproduce the failures you encountered.
If possible could you do a few things for me?
1. Upgrade to Mac OS 10.6.3. Both HP and X-Rite strongly recommend this
upgrade as there are fixes to ColorSync included in that release. (Note that
I also tested with 10.6.2 and was able to calibrate successfully but X-Rite
only tested with 10.6.3.)
2. After upgrading, please try to run APS again.
3. If it still doesn't correctly launch please email your system
configuration (a System Profiler file would be perfect) so we can research
this further?
My sincere apologies for the problems you had with support. If you happen to
have it, could you provide me with the case number you were given during
your support call/calls? I'd like to research it and make sure that the reps
you spoke with are properly informed so that this won't happen to someone
else. I should not that I am also going to work directly with the
first-level response folks to ensure that all of the reps are informed, but
wanted to get to the ones you spoke with directly.
Sorry for the delay responding to this. I don't monitor this list daily and
as a result didn't see your message until late last week. It then took a few
days for X-Rite to set up and test a variety of different hardware and OS
configurations.
In the future, please don't hesitate to contact me directly with any issues
you're encountering with the DreamColor display.
Best regards,
-greg
On Fri, Mar 26, 2010 at 2:46 PM, Richard Wagner
<email@hidden>wrote:
> Oh, I tried Rosetta, but that's not the issue. Actually, X-Rite is really
> not behind the times... Most of their software is 10.6.2 compatible,
> including ProfileMaker, Match, MeasureTool, ColorChecker Passport,
> ColorMunki, and so on.
>
> http://www.xrite.com/support_doc.aspx?supportid=5041
>
> The issue is clearly with HP.
>
> --Rich Wagner
>
>
> On Mar 26, 2010, Doyle Yoder <email@hidden> wrote:
>
> > You did not mention if you installed Rosetta?
> >
> > X-Rite is so far behind the times that all (I think) their software is
> still compiled for PowerPC architecture so unless you install Rosetta it is
> nor going to run with 10.6.
> >
> > Doyle
> >
> > On Mar 25, 2010, at 3:42 PM, Richard Wagner wrote:
> >
> >> I just wasted over 90 minutes on the phone with HP Tech Support.
> >>
> >> To make a long story short, the recently released HP DreamColor Advanced
> Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the
> custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither
> will the old v1.0.2 software, which means that at the current time, it is
> not possible to calibrate and profile this monitor using the DDC controls.
> (It is possible to use an i1 Pro and Match to profile only.)
> >
>
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