Re: HP LP2480zx Dreamcolor and Mac 10.6.2
Re: HP LP2480zx Dreamcolor and Mac 10.6.2
- Subject: Re: HP LP2480zx Dreamcolor and Mac 10.6.2
- From: Richard Wagner <email@hidden>
- Date: Sat, 10 Apr 2010 11:29:18 -0700
on 6/04/10 17:33, Greg Staten wrote :
> Hi Richard.
>
> I'm the DreamColor Solutions Architect at HP and oversee our color-critical
> solutions within the Displays Business Unit.
>
> Both myself (on my Mac Pro current generation) and X-Rite (on different
> configurations of desktop and laptop systems) have been trying to reproduce
> your problem and we've been unable to do so. We've tested both Mac OS 10.5.8
> and 10.6.3 and were unable to reproduce the failures you encountered.
Well, I've got the crash logs to prove the problem. Maybe X-Rite and HP need a beta testing program. Problems that show up in the real world are often missed in the lab. Reporting problems though HP is also nearly impossible.
> If possible could you do a few things for me?
>
> 1. Upgrade to Mac OS 10.6.3. Both HP and X-Rite strongly recommend this
> upgrade as there are fixes to ColorSync included in that release. (Note that
> I also tested with 10.6.2 and was able to calibrate successfully but X-Rite
> only tested with 10.6.3.)
Done. No difference in outcome. Of note, no other software on this machine has problems, before or after going from 10.6.2 from 10.6.3.
> 2. After upgrading, please try to run APS again.
I went so far as to re-install it. It still hangs on startup.
> 3. If it still doesn't correctly launch please email your system
> configuration (a System Profiler file would be perfect) so we can research
> this further?
I will send you the crash logs, config file, installation receipts, etc. The app hangs, while consuming > 90% processor cycles, with or without the colorimeter plugged int. The X-Rite system pref panel identifies the colorimeter as a "i1 Display."
> My sincere apologies for the problems you had with support. If you happen to
> have it, could you provide me with the case number you were given during
> your support call/calls?
I was not given a case number. I wish I had a recording of the call - it would be an Internet favorite by now. I doubt many callers would stay on as long or put up with the ridiculous responses I was given.
> I'd like to research it and make sure that the reps
> you spoke with are properly informed so that this won't happen to someone
> else. I should not that I am also going to work directly with the
> first-level response folks to ensure that all of the reps are informed, but
> wanted to get to the ones you spoke with directly.
I'll send the log files to you off-list. I would love to get this monitor re-calibrated and profiled again.
Thanks for your help.
--Rich Wagner _______________________________________________
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