RE: i1Pro2 Problems
RE: i1Pro2 Problems
- Subject: RE: i1Pro2 Problems
- From: Liane May <email@hidden>
- Date: Thu, 20 Aug 2015 14:55:53 +0000
- Thread-topic: i1Pro2 Problems
Hi,
It is not common, that every i1Pro 2 device becomes inaccurate after a certain time of usage. To ensure best performance however it is recommended to recertify them in an interval of 12 months, especially when using them for color-critical measurements in proofing environments.
It is always a good idea to perform an i1Diagnostics test, but be sure to use the latest version 4.1.1. This version can trigger an extended calibration of the device if a drift in the white reflectance measurement is detected. If you believe a device turns out to deliver questionable measurements, even if it passes an i1Diagnostics test, please contact our support directly for additional help.
Kind regards,
Liane
Liane May
Application Specialist
X-Rite Europe GmbH
-----Original Message-----
From: colorsync-users-bounces+lmay=email@hidden [mailto:colorsync-users-bounces+lmay=email@hidden] On Behalf Of Martin Orpen
Sent: 20 Aug 2015 15:18
To: 'colorsync-users?lists.apple.com' List
Subject: Re: i1Pro2 Problems
On 20 Aug 2015, at 13:58, MARK SEGAL <email@hidden> wrote:
>
> Have you contacted X-Rite about this problem, and if so, what was the service experience like?
Mark
In the UK we can’t speak to X-Rite about any i1 product, we have to go through the reseller.
Luckily for us one of our resellers is GMG — and it’s GMG’s ProofControl that we need to use the i1s with — so they are dealing with X-Rite on our behalf.
Tech support have been notified, all the diagnostic data sent to them and we are waiting to hear back.
Wish the i1 Pros came with a proper test chart like the old DTP41… if the light source or sensor drifts in one band it must be hard to recognise when all you have is a white tile?
And if we calibrated and then measured with the same device it’d also be difficult to spot this issue too.
--
Martin Orpen
Idea Digital Imaging Ltd
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