Fwd: Re: System call for OS version info
Fwd: Re: System call for OS version info
- Subject: Fwd: Re: System call for OS version info
- From: Tony Scaminaci <email@hidden>
- Date: Sun, 15 Oct 2006 17:29:07 -0700 (PDT)
Tony Scaminaci <email@hidden> wrote:
Date: Sun, 15 Oct 2006 16:51:58 -0700 (PDT)
From: Tony Scaminaci <email@hidden>
Subject: Re: System call for OS version info
To: Michael Smith <email@hidden>
I need the info for debugging purposes. Users seldom provide the information I request when they have a problem with the app. I can easily get them to send me my app's log file but if I ask for specific machine and system info, it's amazing how many people don't know what OS release or build they're running. It gets tiring having to constantly explain to users how to gather their system and machine info. I've found it's much simpler to just gather all the information about their environment myself and dump it into the log file.
A while back, I had an OS version-specific problem with
a missing runtime library during the 10.3.9 to 10.4 transition. The app ran fine with all versions earlier than 10.3.9 but was broken in 10.3.9. And it ran fine with 10.4 and later. Literally hundreds of emails came in for support with no OS information and it took a lot of time to to correlate the runtime error specifically to 10.3.9. Since that debugging nightmare, I've been adding in more system information so I know I'm getting the info I need from the user's machine. This is another step to make it easier for users to get me the info I need without jumping through hoops.
It's amazing how many Mac users know only the the apps they use every day. That's the whole point of the Mac I guess but when it comes down to troubleshooting random crashes and other system problems, they're pretty much clueless. Maybe they shouldn't be running my app if they're that clueless but it doesn't stop them. And it doesn't stop the support emails from coming in either. The bottom
line for gathering up the system info myself is to simplify my life when a problem arises.
Michael Smith <email@hidden> wrote:
The question is, as usual, why do you want to know this?
Unless you're presenting it for user consumption, there are finer-
grained mechanisms for determining release to release behavioural
differences.
= Mike
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