[Fed-Talk] RE: NMCI OWA issue
[Fed-Talk] RE: NMCI OWA issue
- Subject: [Fed-Talk] RE: NMCI OWA issue
- From: "GARITY, TOM" <email@hidden>
- Date: Wed, 14 Oct 2009 20:00:15 +0000
- Acceptlanguage: en-US
- Thread-topic: NMCI OWA issue
Title: NMCI OWA issue
One thing that can cause this is if the user has replaced their
CAC. The certificates from their old CAC are being used to encrypt the email.
You need to clear the old certificate out of their contact, have them send you
a digitally signed email to get their new cert, and then update the contact
entry with the new certificate.
That is not to say a CAC change-out is the only issue, but it is
definitely one cause.
TOM GARITY
Mobile +1
619.726.2216
Desk +1 619.817.3536
From:
fed-talk-bounces+tom.garity=email@hidden
[mailto:fed-talk-bounces+tom.garity=email@hidden] On Behalf Of Paul
Evans
Sent: Wednesday, October 14, 2009 12:55 PM
To: email@hidden
Subject: [Fed-Talk] NMCI OWA issue
I’ve
been happily using Entourage 2008 to access my NMCI email for a few months now
with no CAC issues. Lately, though, some encrypted emails that I sent
have been unable to be opened by the recipients. The NMCI users get the
following error.
“Can’t open this item. Your Digital ID name can not be found by the
underlying security system.”
The certs for the recipients listed in my contact list look correct. The
NMCI help desk says it’s not their problem.
Has anyone else seen this and does anyone know what the issue might be?
Thanks,
pe
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