Re: [Fed-Talk] RE: NMCI OWA issue
Re: [Fed-Talk] RE: NMCI OWA issue
- Subject: Re: [Fed-Talk] RE: NMCI OWA issue
- From: "Timothy J. Miller" <email@hidden>
- Date: Wed, 14 Oct 2009 16:13:36 -0500
Alternatively, the recipients should go recover their old encryption
keys using Automated Email Encryption Key Recovery service
(https://ara-1.c3pki.chamb.disa.mil/ara/Key) the because
(1) this is probably the problem, and
(2) yours is not the only email they'll have trouble with, just the only
one they've noticed so far.
-- Tim
GARITY, TOM wrote:
One thing that can cause this is if the user has replaced their CAC.
The certificates from their old CAC are being used to encrypt the
email. You need to clear the old certificate out of their contact, have
them send you a digitally signed email to get their new cert, and then
update the contact entry with the new certificate.
That is not to say a CAC change-out is the only issue, but it is
definitely one cause.
*TOM GARITY*
Mobile +1 619.726.2216
Desk +1 619.817.3536
*From:* fed-talk-bounces+tom.garity=email@hidden
[mailto:fed-talk-bounces+tom.garity=email@hidden] *On Behalf
Of *Paul Evans
*Sent:* Wednesday, October 14, 2009 12:55 PM
*To:* email@hidden
*Subject:* [Fed-Talk] NMCI OWA issue
I’ve been happily using Entourage 2008 to access my NMCI email for a few
months now with no CAC issues. Lately, though, some encrypted emails
that I sent have been unable to be opened by the recipients. The NMCI
users get the following error.
“Can’t open this item. Your Digital ID name can not be found by the
underlying security system.”
The certs for the recipients listed in my contact list look correct.
The NMCI help desk says it’s not their problem.
Has anyone else seen this and does anyone know what the issue might be?
Thanks,
pe
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