Re: [Fed-Talk] RE: NMCI OWA issue
Re: [Fed-Talk] RE: NMCI OWA issue
- Subject: Re: [Fed-Talk] RE: NMCI OWA issue
- From: "Evans, Paul CIV NAVAIR Bldg 1463" <email@hidden>
- Date: Fri, 16 Oct 2009 11:04:36 -0400
- Thread-topic: [Fed-Talk] RE: NMCI OWA issue
After more testing. It seems that I cannot encrypt email to anyone. I'm
not an encryption expert, but my guess is that the email is not being
encrypted with the proper cert. Does anyone know of a good way to
troubleshoot this?
pe
On 10/14/09 5:13 PM, "Timothy J. Miller" <email@hidden> wrote:
> Alternatively, the recipients should go recover their old encryption
> keys using Automated Email Encryption Key Recovery service
> (https://ara-1.c3pki.chamb.disa.mil/ara/Key) the because
>
> (1) this is probably the problem, and
>
> (2) yours is not the only email they'll have trouble with, just the only
> one they've noticed so far.
>
> -- Tim
>
>
> GARITY, TOM wrote:
>> One thing that can cause this is if the user has replaced their CAC.
>> The certificates from their old CAC are being used to encrypt the
>> email. You need to clear the old certificate out of their contact, have
>> them send you a digitally signed email to get their new cert, and then
>> update the contact entry with the new certificate.
>>
>>
>>
>> That is not to say a CAC change-out is the only issue, but it is
>> definitely one cause.
>>
>>
>>
>>
>>
>> *TOM GARITY*
>>
>> Mobile +1 619.726.2216
>>
>> Desk +1 619.817.3536
>>
>>
>>
>> *From:* fed-talk-bounces+tom.garity=email@hidden
>> [mailto:fed-talk-bounces+tom.garity=email@hidden] *On Behalf
>> Of *Paul Evans
>> *Sent:* Wednesday, October 14, 2009 12:55 PM
>> *To:* email@hidden
>> *Subject:* [Fed-Talk] NMCI OWA issue
>>
>>
>>
>> I¹ve been happily using Entourage 2008 to access my NMCI email for a few
>> months now with no CAC issues. Lately, though, some encrypted emails
>> that I sent have been unable to be opened by the recipients. The NMCI
>> users get the following error.
>>
>> ³Can¹t open this item. Your Digital ID name can not be found by the
>> underlying security system.²
>>
>> The certs for the recipients listed in my contact list look correct.
>> The NMCI help desk says it¹s not their problem.
>>
>> Has anyone else seen this and does anyone know what the issue might be?
>>
>> Thanks,
>>
>> pe
>>
>
>
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