Re: 10.4.1 Installer problem
Re: 10.4.1 Installer problem
- Subject: Re: 10.4.1 Installer problem
- From: Peter Bierman <email@hidden>
- Date: Wed, 11 May 2005 18:16:42 -0700
10.4.1 has not been released, and discussion of such on a public
mailing list is a violation of your NDA.
However, your bug does not appear to be related to 10.4.1, so let's
just forget that for now and focus on 10.4.0 :-)
Does the system hang happen at a blue screen?
Is there a small animated "gear" at the bottom center of the screen?
How long have you left the machine in this state before removing power?
Can you reproduce this without using the installer? What happens if
you use 'ditto' or 'cp' to install various parts of your software?
Please contact me privately with these responses and I will try to
make sure your bug report is directed to the appropriate engineers.
-pmb
At 6:54 PM -0500 5/11/05, Michael Krugman wrote:
I am working on a G5 iMac with Tiger 10.4.1 (both updates)
installed. We have been using PackageMaker as our installer for our
aMac Digital Radiography OS X software. PackageMaker was working
perfectly under 10.3 and some of the developer versions of 10.4.
In the last pre-release version of Tiger (the same one that was
released to the public), we discovered a problem with PackageMaker
installing a file to the /Library/StartupItems folder. We did file
a bug report, number 4112817 which has not yet been responded to.
The problem is this: When our application is installed, a restart
is required. After the installation is complete, and the Restart
button within Installer is clicked, the computer begins to shut
down. All of the icons disappear the the Finder is closed. At this
point, the system hangs and will not continue to shut down the rest
of the way, or restart, unless I manually turn the computer off via
the on off switch and manually turn the computer back on again. As
I said, this problem did not exist on any other OS X version, except
10.4 and now 10.4.1.
One other thing we discovered...if the permissions of the installed
file in /Library/StartupItems are not exactly the same as the
/Library/StartupItems folder, Tiger will throw an error that says
the security settings of a file in /Library/StartupItems must be
repaired. It gives the option to fix, decide later or disable.
Clicking fix gives a dialog that the repair was complete and you
must restart. Clicking the restart button gives the exact same
results....icons disappear, finder closes and system hangs until I
manually turn the computer off, then on again. If the permissions
are correct, the error dialog does not appear, but the system hangs
as I explained earlier.
Can someone give me a suggestion as to what I can do, if anything,
to either stop this problem or work around it? Most of our clients
have upgraded to Tiger and it doesn't go over with them very well
with respect to manually turning the computer off, then back on
again.
Help on this is appreciated.
Sincerely,
Mike Krugman
President and Chief Developer
aMac Digital Radiography
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