Re: [Rockies-Edu] Profile Manager and Enrolling iOS Devices
Re: [Rockies-Edu] Profile Manager and Enrolling iOS Devices
- Subject: Re: [Rockies-Edu] Profile Manager and Enrolling iOS Devices
- From: "Michael T. Scott" <email@hidden>
- Date: Fri, 15 Mar 2013 11:59:29 -0600
Even better than Googling, and as always, give AppleCare a call for support!
AppleCare: 1-800-800-2775 option 3
-Mike
On Mar 13, 2013, at 5:35 PM, Rich Battin <email@hidden> wrote:
> I have seen a similar message and it was either the Profile Manager server or iPad didn't have connectivity to Apple for whatever reason, as I recall. I'm sure there is better help out there by "Googling or Binging" it but that's what I remember off the top of my head. The problem did go away. Upgrading the iOS to 6.1.2 is recommended too.
>
> Rich Battin
>
>
> -----Original Message-----
> From: rockies-edu-bounces+rich.battin=email@hidden [mailto:rockies-edu-bounces+rich.battin=email@hidden] On Behalf Of Chapman, Rory
> Sent: Wednesday, March 13, 2013 1:23 PM
> To: email@hidden
> Subject: [Rockies-Edu] Profile Manager and Enrolling iOS Devices
>
> Hello All,
>
> For the past few months we have for the most part successfully implemented Profile Manager to manage OSx devices. This morning we attempted to enroll an iPad with iOS 6.0. All attempts to enroll the device failed with the following error message when attempting to install the enrollment profile.
>
> Our attempts to install the enrollment profile were made through the My Devices portal, email of the profile and the Apple Configurator tool. The device recognized out attempt to install a profile but failed on installation.
>
> Error Message:
> "A transactions with the server at http://ourserver.fortlewis.edu/devicemanagment/api/device/auto_join_ota_service has failed with the status 500"
>
> Has anybody else seen this error message when trying to install an enrollment profile? Any suggestions or solutions?
>
> Thanks,
>
> Rory Chapman
> email@hidden
> Client Services/Information Technology
> Fort Lewis College
>
>
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