Sorry to hear about the struggles and thanks for staying with us.
I recommend everyone make sure they are running Configurator 1.4.2 and iOS 7.0.4.
Enterprise support is the best way to get assistance with Configurator, and they are able to file bugs and escalate issues to engineering.
Enterprise support: 1-866-752-7753
-Mike
Michael Scott, Systems Engineer Apple Education Apple Inc. (720) 346-3871
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