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Re: [Rockies-Edu] Configurator Issue
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Re: [Rockies-Edu] Configurator Issue

  • Subject: Re: [Rockies-Edu] Configurator Issue
  • From: Nancy McPolin_technology <email@hidden>
  • Date: Wed, 20 Nov 2013 10:56:50 -0700
I am having the same issue.  Called Apple today and the tech had me log into VPP account to fill out a form with my case# and the description of the problem to get my codes re-issued.  They said the engineers are aware.  Hopefully an update to Apple Configurator will be soon and will fix the issue. 


On Tue, Nov 19, 2013 at 2:17 PM, Deball, Adrienne E <email@hidden> wrote:
I've been struggling with Configurator, in new and different ways!  I have updated everything, all devices, my machine to Mavericks, and to the latest Configurator.  I purchased an app via VPP, imported the redemption codes as always, and cannot add the app to 31 iPads.  I get an error everytime.  I have spent approximately 10 hours trying to get the app (Water Cycles) on to the devices, and just had to give up and contact Apple.  Still waiting to hear back.

Here's what even further complicates the issue:  I purchased and redeemed codes for different apps, was able to successfully add these apps to 4 different iPads, with the exception of one app on one device.

There appears to be no rhyme or reason to which apps load on which devices get which apps.  Is this just me?!

Adrienne DeBall

Instructional Technology Coordinator/AVID Coordinator

West Middle School

5151 South Holly Street

Greenwood Village, CO 80121  USA

720/554-5216

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http://www.cherrycreekschools.org/InformationSystems/SIS-Portal/Pages/default.aspx

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Sent: Tuesday, November 19, 2013 1:00 PM
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Subject: Rockies-edu Digest, Vol 57, Issue 16

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Today's Topics:

   1.  PRoblems with Configurator (Kelly S. Nickell)
   2.  For Kelly: RE:  PRoblems with Configurator (Jonathan Ender)


----------------------------------------------------------------------

Message: 1
Date: Tue, 19 Nov 2013 14:46:35 +0000
From: "Kelly S. Nickell" <email@hidden>
To: "'email@hidden'" <email@hidden>
Subject: [Rockies-Edu] PRoblems with Configurator
Message-ID: <email@hidden>
Content-Type: text/plain; charset="utf-8"

I emailed last week about Configurator wiping our devices.  That is ongoing, and I talked to Apple support for one hour yesterday.  They have no idea why this is happening.

I have tried both supervised and unsupervised devices.  These devices had 7.0.3 on them.  When I try not to update via Configurator, an error box appears saying something like I cannot enter recovery mode as it is set to never update.  If I update to 7.0.4, it erases everything.  So I am still stuck and unable to add apps without deleting all the students' work.  Under preferences the box 'automatically refresh' is unchecked.

I updated one iPad manually to 7.0.4, connected it to Configurator, and it still 'added' 7.0.4 again and erased all student work.

Last Tuesday, before 7.0.4 came out, I successfully added apps to some iPads via  Configurator.

Has anyone else experienced this?  Has anyone added apps with Configurator since Thursday afternoon?

Kelly Nickell





Kelly Nickell
Technology Teacher
Tollgate Elementary School of Expeditionary Learning

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Message: 2
Date: Tue, 19 Nov 2013 09:31:20 -0700 (MST)
From: Jonathan Ender <email@hidden>
To: email@hidden
Subject: [Rockies-Edu] For Kelly: RE:  PRoblems with Configurator
Message-ID: <email@hidden">email@hidden>
Content-Type: text/plain; charset="utf-8"

Kelly,



I recently spoke to Apple about AC issues and iOS updates. Apparently, if
you supervise an iPad and the user runs the update vs. it going through
AC, it doesn't get activated in the same fashion.  So that's why AC is
installing the iOS.  Though if it's already supervised, are you able to
run the iPad(s) through AC and choose "never update device."  I've been
having a lot of issues with AC lately myself regarding restrictions
working/not working properly.



Jonathan "Cairo" Ender
Technology Support Specialist
Colorado Academy
303.986.1501 ext. 2607
email@hidden
<http://mail.coloradoacademy.org/zimbra/#2>





I emailed last week about Configurator wiping our devices.  That is
ongoing, and I talked to Apple support for one hour yesterday.  They have
no idea why this is happening.



I have tried both supervised and unsupervised devices.  These devices had
7.0.3 on them.  When I try not to update via Configurator, an error box
appears saying something like I cannot enter recovery mode as it is set to
never update.  If I update to 7.0.4, it erases everything.  So I am still
stuck and unable to add apps without deleting all the students' work.
Under preferences the box 'automatically refresh' is unchecked.



I updated one iPad manually to 7.0.4, connected it to Configurator, and it
still 'added' 7.0.4 again and erased all student work.



Last Tuesday, before 7.0.4 came out, I successfully added apps to some
iPads via  Configurator.



Has anyone else experienced this?  Has anyone added apps with Configurator
since Thursday afternoon?



Kelly Nickell











Kelly Nickell

Technology Teacher

Tollgate Elementary School of Expeditionary Learning



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 >[Rockies-Edu] Configurator Issue (From: "Deball, Adrienne E" <email@hidden>)

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