Re: [Rockies-Edu] Rockies-edu Digest, Vol 57, Issue 18
Re: [Rockies-Edu] Rockies-edu Digest, Vol 57, Issue 18
- Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 57, Issue 18
- From: "Kelly S. Nickell" <email@hidden>
- Date: Wed, 20 Nov 2013 18:12:16 +0000
- Thread-topic: Rockies-edu Digest, Vol 57, Issue 18
Another problem with Configurator:
So I surrendered and am hooking up the iPads to Configurator, thus wiping them clean so we can add more apps. However, when I did this to 25 last night, the wireless key was not added. The wireless profiles are all good, and I know you sometimes have to wait 30-60 seconds to get on the network (that wasn't the case last year). But nothing.
-----Original Message-----
From: rockies-edu-bounces+ksnickell=email@hidden [mailto:rockies-edu-bounces+ksnickell=email@hidden] On Behalf Of email@hidden
Sent: Wednesday, November 20, 2013 11:09 AM
To: email@hidden
Subject: Rockies-edu Digest, Vol 57, Issue 18
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Today's Topics:
1. Re: Configurator Issue (Nancy McPolin_technology)
2. FOR EVERYONE; Apple: problems & communication (Jonathan Ender)
----------------------------------------------------------------------
Message: 1
Date: Wed, 20 Nov 2013 10:56:50 -0700
From: Nancy McPolin_technology <email@hidden>
To: email@hidden
Subject: Re: [Rockies-Edu] Configurator Issue
Message-ID:
<email@hidden>
Content-Type: text/plain; charset="iso-8859-1"
I am having the same issue. Called Apple today and the tech had me log into VPP account to fill out a form with my case# and the description of the problem to get my codes re-issued. They said the engineers are aware.
Hopefully an update to Apple Configurator will be soon and will fix the issue.
On Tue, Nov 19, 2013 at 2:17 PM, Deball, Adrienne E < email@hidden> wrote:
> I've been struggling with Configurator, in new and different ways! I
> have updated everything, all devices, my machine to Mavericks, and to
> the latest Configurator. I purchased an app via VPP, imported the
> redemption codes as always, and cannot add the app to 31 iPads. I get
> an error everytime. I have spent approximately 10 hours trying to get
> the app (Water Cycles) on to the devices, and just had to give up and
> contact Apple. Still waiting to hear back.
>
> Here's what even further complicates the issue: I purchased and
> redeemed codes for different apps, was able to successfully add these
> apps to 4 different iPads, with the exception of one app on one device.
>
> There appears to be no rhyme or reason to which apps load on which
> devices get which apps. Is this just me?!
>
> Adrienne DeBall
>
> Instructional Technology Coordinator/AVID Coordinator
>
> West Middle School
>
> 5151 South Holly Street
>
> Greenwood Village, CO 80121 USA
>
> 720/554-5216
>
> Please consider the environment before printing this email
>
> Accessing CCSD Apps
> https://my.cherrycreekschools.org/
>
> Grades are available on PowerSchool
>
> http://www.cherrycreekschools.org/InformationSystems/SIS-Portal/Pages/
> default.aspx
>
> ________________________________________
> From:
> rockies-edu-bounces+adeball=email@hidden[roc
> kies-edu-bounces+adeball= email@hidden] on
> behalf of email@hidden
> [email@hidden]
> Sent: Tuesday, November 19, 2013 1:00 PM
> To: email@hidden
> Subject: Rockies-edu Digest, Vol 57, Issue 16
>
> Send Rockies-edu mailing list submissions to
> email@hidden
>
> To subscribe or unsubscribe via the World Wide Web, visit
> https://lists.apple.com/mailman/listinfo/rockies-edu
> or, via email, send a message with subject or body 'help' to
> email@hidden
>
> You can reach the person managing the list at
> email@hidden
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Rockies-edu digest..."
>
>
> Today's Topics:
>
> 1. PRoblems with Configurator (Kelly S. Nickell)
> 2. For Kelly: RE: PRoblems with Configurator (Jonathan Ender)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 19 Nov 2013 14:46:35 +0000
> From: "Kelly S. Nickell" <email@hidden>
> To: "'email@hidden'" <email@hidden>
> Subject: [Rockies-Edu] PRoblems with Configurator
> Message-ID: <email@hidden>
> Content-Type: text/plain; charset="utf-8"
>
> I emailed last week about Configurator wiping our devices. That is
> ongoing, and I talked to Apple support for one hour yesterday. They
> have no idea why this is happening.
>
> I have tried both supervised and unsupervised devices. These devices
> had
> 7.0.3 on them. When I try not to update via Configurator, an error
> box appears saying something like I cannot enter recovery mode as it
> is set to never update. If I update to 7.0.4, it erases everything.
> So I am still stuck and unable to add apps without deleting all the students' work.
> Under preferences the box 'automatically refresh' is unchecked.
>
> I updated one iPad manually to 7.0.4, connected it to Configurator,
> and it still 'added' 7.0.4 again and erased all student work.
>
> Last Tuesday, before 7.0.4 came out, I successfully added apps to some
> iPads via Configurator.
>
> Has anyone else experienced this? Has anyone added apps with
> Configurator since Thursday afternoon?
>
> Kelly Nickell
>
>
>
>
>
> Kelly Nickell
> Technology Teacher
> Tollgate Elementary School of Expeditionary Learning
>
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> Message: 2
> Date: Tue, 19 Nov 2013 09:31:20 -0700 (MST)
> From: Jonathan Ender <email@hidden>
> To: email@hidden
> Subject: [Rockies-Edu] For Kelly: RE: PRoblems with Configurator
> Message-ID: <email@hidden>
> Content-Type: text/plain; charset="utf-8"
>
> Kelly,
>
>
>
> I recently spoke to Apple about AC issues and iOS updates. Apparently,
> if you supervise an iPad and the user runs the update vs. it going
> through AC, it doesn't get activated in the same fashion. So that's
> why AC is installing the iOS. Though if it's already supervised, are
> you able to run the iPad(s) through AC and choose "never update
> device." I've been having a lot of issues with AC lately myself
> regarding restrictions working/not working properly.
>
>
>
> Jonathan "Cairo" Ender
> Technology Support Specialist
> Colorado Academy
> 303.986.1501 ext. 2607
> email@hidden
> <http://mail.coloradoacademy.org/zimbra/#2>
>
>
>
>
>
> I emailed last week about Configurator wiping our devices. That is
> ongoing, and I talked to Apple support for one hour yesterday. They
> have no idea why this is happening.
>
>
>
> I have tried both supervised and unsupervised devices. These devices
> had
> 7.0.3 on them. When I try not to update via Configurator, an error
> box appears saying something like I cannot enter recovery mode as it
> is set to never update. If I update to 7.0.4, it erases everything.
> So I am still stuck and unable to add apps without deleting all the students' work.
> Under preferences the box 'automatically refresh' is unchecked.
>
>
>
> I updated one iPad manually to 7.0.4, connected it to Configurator,
> and it still 'added' 7.0.4 again and erased all student work.
>
>
>
> Last Tuesday, before 7.0.4 came out, I successfully added apps to some
> iPads via Configurator.
>
>
>
> Has anyone else experienced this? Has anyone added apps with
> Configurator since Thursday afternoon?
>
>
>
> Kelly Nickell
>
>
>
>
>
>
>
>
>
>
>
> Kelly Nickell
>
> Technology Teacher
>
> Tollgate Elementary School of Expeditionary Learning
>
>
>
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> End of Rockies-edu Digest, Vol 57, Issue 16
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--
Nancy McPolin
Please note my new email address
email@hidden
Barratt
Forbes
Greenwood
Shelley
"In order to succeed, your desire for success should be greater than your fear of failure."
~Bill Cosby~
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Message: 2
Date: Wed, 20 Nov 2013 11:08:45 -0700 (MST)
From: Jonathan Ender <email@hidden>
To: email@hidden
Subject: [Rockies-Edu] FOR EVERYONE; Apple: problems & communication
Message-ID: <email@hidden>
Content-Type: text/plain; charset="utf-8"
While I’d like to think I speak for others, I don’t. Everything written is based on current experience with the, issues I’ve read about in various articles, other technology people I’ve spoken to, and what I’ve seen via our Rockies thread.
iOS 7.0.4 has been consistently causing issues it seems across the board. I’m not sure why we’d switch to that. I’ve seen the update completely erase iPads in addition to the iOS problem that’s causing iPads to lose supervision. On top of this, I haven’t seen ANYTHING released from Apple about the fact that there’s a “fix” of sorts for the iPads that have lost their supervision state upon upgrading to iOS 7 or doing iOS 7 updates. I would think that with so many schools using iPads, that Apple would put out this information for us to know, rather than having to call enterprise support after the fact, and only then (hopefully), they tell you there’s a fix.
Communication on Apple’s part needs to improve A LOT and it seems like more bug testing needs to be done on the engineer end BEFORE an update is released, OR, if an update is released with limited bug testing having been done, educational institutes need to know if it will cause problems, vs.
being the test subjects who have to report the bugs AFTER so much has been lost (and often on multiple devices).
It seems if Apple really wants to have a device for education institutions to use (more successfully), it needs to be designed/engineered so that it CAN be managed on a LARGE scale by institutions that have easily, hundreds of devices. Currently the devices are made for individual consumers where they don’t need to managed (other than a parent telling their kids they can/cannot use it, etc.).
I know there will always be glitches and bugs (it’s technology!), but it shouldn’t be the case that more often than not, updates cause more problems than they resolve. This needs to be more seriously addressed by Apple.
Simply updating your device because an update came out, or wiping it and starting all over to fix a problem is NOT a solution when you have hundreds of devices to manage. Educators only have so much time to deal with these issues, and when it’s such a large scale issue with so many devices, it’s not always a simple and fast fix for the tech support people (I’ve been a technology teacher for 5 years, so I know what it’s like on the teacher end).
Jonathan "Cairo" Ender
Technology Support Specialist
From: rockies-edu-bounces+jonathan.ender=email@hidden
[mailto:rockies-edu-bounces+jonathan.ender=email@hidden]
On Behalf Of Michael T. Scott
Sent: Wednesday, November 20, 2013 10:11 AM
To: email@hidden
Subject: Re: [Rockies-Edu] Configurator Issue
Sorry to hear about the struggles and thanks for staying with us.
I recommend everyone make sure they are running Configurator 1.4.2 and iOS 7.0.4.
Enterprise support is the best way to get assistance with Configurator, and
they are able to file bugs and escalate issues to engineering.
Enterprise support: 1-866-752-7753
-Mike
Michael Scott, Systems Engineer
Apple Education
Apple Inc.
(720) 346-3871
www.apple.com/education
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