Re: [Rockies-Edu] Apple Config: restoring iPads using the AC backup file
Re: [Rockies-Edu] Apple Config: restoring iPads using the AC backup file
- Subject: Re: [Rockies-Edu] Apple Config: restoring iPads using the AC backup file
- From: "Michael T. Scott" <email@hidden>
- Date: Tue, 08 Oct 2013 12:32:24 -0600
Hi Jonathan,
That error is a new one to me. For support assistance with Configurator, please give AppleCare a call:
Enterprise support: 1-866-752-7753
Ask for a case number to continue followup.
Thanks and feel free to let us know what the response/solution is.
-Mike
Michael Scott, Systems Engineer
Apple Education
Apple Inc.
(720) 346-3871
www.apple.com/education
On Oct 8, 2013, at 10:42 AM, Jonathan Ender <email@hidden> wrote:
> We have had a few iPads that have had screen problems that are supervised through configurator. We decided to use the backup device in configurator 1.4 to backup the device which completes successfully.
> When we then connect a new ipad to supervise and restore using the backup file we get an error "unable to decompress archive buffer Error." We have tried this on two separate ipads with two separate backup file and get the same result. Is it not possible to back up and restore using configurator? Are we missing a step? Any input would be greatly appreciated.
>
>
> Jonathan "Cairo" Ender
> Technology Support Specialist
> Colorado Academy
> 303.986.1501 ext. 2607
> email@hidden
>
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