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Re: [Rockies-Edu] Rockies-edu Digest, Vol 55, Issue 38

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Re: [Rockies-Edu] Rockies-edu Digest, Vol 55, Issue 38

Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 55, Issue 38
From: Nick Gooch <email@hidden>
Date: Wed, 25 Sep 2013 09:09:31 -0600

All of our configurator machines are on 1.4. It looks like devices that configurator updates to 7 are working just fine. It's the ones that are done OTA that have issues. I will call support when I get a chance. Too many issues coming up since we lost power with the flood.

Message: 2
Date: Tue, 24 Sep 2013 14:22:38 -0600
From: "Michael T. Scott" <email@hidden>
To: email@hidden
Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 55, Issue 36
Message-ID: <email@hidden">email@hidden>
Content-Type: text/plain; charset="utf-8"

Couple things here:

Were any of the devices that display these failures upgraded to iOS 7 with AC 1.3.1? How about upgraded to iOS 7 with AC 1.4? I assume some (most?) were done directly on the device OTA. Any commonalities in failures among upgrade methods?

In iOS 7, the supervision profile does not need to appear in the Settings->General->Profiles for the device to be supervised. Instead, verify supervision in Settings->General->About and under Name it will say "This iPad is supervised by..."

Nick, please call the folks at Enterprise Support about the behavior you describe:

Enterprise support: 1-866-752-7753

Get a case number and we will move forward with it.

-Mike


Michael Scott, Systems Engineer
Apple Education
Apple Inc.
(720) 346-3871
www.apple.com/education

On Sep 24, 2013, at 11:45 AM, Nick Gooch <email@hidden> wrote:

> We have big issues with iOS 7 and configurator too. When updating to iOS 7 the supervision profile is removed which I think is causing all these issues. When plugging back into configurator on a lot of devices it won't install the supervision profile again. If the student enters his or her passcode on the device and we try to refresh nothing happens. New apps are not installed but configurator makes it look like it refreshed successfully although extremely fast.
>
> If a student has Find my iPad enabled and I have them turn it off, it still fails or acts like it works but nothing happens. If Find my iPad is enabled you get an error message saying to turn it off as suggested in kb article. We have 300 MS students that have the app store turned off through configurator so this is the only way that we can install apps on those iPads but when it doesn't work we are kind of stuck. We can't remove profiles or anything on these devices either.
>
>
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Message: 3
Date: Wed, 25 Sep 2013 14:58:35 +0000
From: "Solomon, Joel R" <email@hidden>
To: "email@hidden" <email@hidden>
Subject: Re: [Rockies-Edu] Restoring an iPad in iOS7
Message-ID: <CE6855C9.8344%email@hidden>
Content-Type: text/plain; charset="utf-8"

I'm getting error messages when trying to Restore iPads that had iOS 6 to iOS 7. Don't really understand the error message, since 10 of the 30 iPads updated on the Brentford cart, and the other 20 showed error message below.

See error message: http://cl.ly/image/14072n1R3j1L

Any ideas on what to do?

Joel

Joel Solomon

Technology Specialist

Village East Elementary

720-747-2040

303-514-4860 (cell)

Email: email@hidden

"The real voyage of discovery consists not in seeking new landscapes, but in having new eyes." - Marcel Proust

From: Cathrine Butler-Olimb <email@hidden<mailto:email@hidden>>
Reply-To: "email@hidden<mailto:email@hidden>" <email@hidden<mailto:email@hidden>>
Date: Tuesday, September 24, 2013 7:42 AM
To: "email@hidden<mailto:email@hidden>" <email@hidden<mailto:email@hidden>>
Subject: Re: [Rockies-Edu] Restoring an iPad in iOS7

thank you Mike, I will call them :)

Cathrine Butler-Olimb
District Technology Coordinator
Manitou Springs School District

Office Phone: 719 685 2012
Cell Phone: 719 244 8891

On Tue, Sep 24, 2013 at 7:40 AM, Michael T. Scott <email@hidden<mailto:email@hidden>> wrote:
Hi Cat,

I'm not sure what is going on here - I have asked around and no one I know is familiar with this. It might be a feature, but regardless please call Enterprise Support and let me know what they say?

Enterprise support: 1-866-752-7753<tel:1-866-752-7753>

-Mike

On Sep 23, 2013, at 5:35 PM, Cathrine Butler-Olimb <email@hidden<mailto:email@hidden>> wrote:

So when I try to unsupervise a device that has a passcode I get a message, please unlock, if I do not have the passcode and the device is not connected to wireless I can not remove the passcode through AW, so I have to fist manually do a hard restore through iTunes, the unsupervise the device. It's a PAIN!

I do push the force passcode through AW, but I wouldn't think that would have anything to do with that

Am I doing this totally wrong, Configurator is 1.4, and I am worried I will have even more issues when all the students have updated to iOS7

Cathrine Butler-Olimb
District Technology Coordinator
Manitou Springs School District

Office Phone: 719 685 2012<tel:719 685 2012>
Cell Phone: 719 244 8891<tel:719 244 8891>

On Mon, Sep 23, 2013 at 4:22 PM, Michael T. Scott <email@hidden<mailto:email@hidden>> wrote:
Hi Cat,

I just supervised an iOS 7 device with Configurator 1.4, set a passcode manually in the Settings app, and was able to unsupervise it while the device was locked (Supervise mode->USB Connected->right click the device and choose "Unsupervise").

I did have to reboot my computer... I was initially getting a "failed to remove profile" error that prevented unsupervising to occur, but I was never asked for a passcode.

Can you walk me through the steps that result in a failure to unsupervise?

This might be a good time to call Enterprise support (1-866-752-7753<tel:(1-866-752-7753>) because if you are seeing a bug, AppleCare needs to know!

-Mike


Michael Scott, Systems Engineer
Apple Education
Apple Inc.
(720) 346-3871<tel:(720) 346-3871>
www.apple.com/education<http://www.apple.com/education>

On Sep 23, 2013, at 2:59 PM, Cathrine Butler-Olimb <email@hidden<mailto:email@hidden>> wrote:

I sometime have students leave the school district without giving me the iPad security code (forced by Airwatch). Now I just restore the iPad using iTunes, but with iOS7, you can not wipe an iPad without the passcode. I can use Airwatch to remove the passcode, but the device has to be online, and they seldom are by the time they get to me.

The devises are supervised, but to un-supervise and restore I need the passcode (again).

Any suggestions?

Cat

Cathrine Butler-Olimb
District Technology Coordinator
Manitou Springs School District

Office Phone: 719 685 2012<tel:719 685 2012>
Cell Phone: 719 244 8891<tel:719 244 8891>
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