Apple

On Jun 24, 2014, at 1:44 PM, Cathrine Olimb <email@hidden> wrote:

so if we back up from iCloud on the same device, even if the iCloud backup is from a DEP enrolled device, I can not use the same iPad, ever. I am talking about a icloud back up that is made after the device is enrolled.

Cat

Cathrine Olimb
District Technology Coordinator
Manitou Springs School District

Office Phone: 719 685 2012
Cell Phone:    719 244 8891

On Tue, Jun 24, 2014 at 1:23 PM, Michael T. Scott <email@hidden> wrote:

Great question Cat,

Yes, if the iCloud backup is captured on a device that is enrolled via DEP with wireless supervision, then restoring that backup to another device will retain DEP enrollment settings and wireless supervision.

No announcements yet for warranty replacements supporting DEP. I will provide an update as soon as I am able.

Thanks!

- Mike


Michael Scott, Systems Engineer

Apple Education
Apple Inc.

(720) 346-3871
www.apple.com/education

On Jun 24, 2014, at 11:31 AM, Cathrine Olimb <email@hidden> wrote:

So a quick question for you, and I do think I know the answer. I have unsupervised all my iPads and they are all enrolled in the Deployment program. Students will not be building their ipad back from a old iCloud back up. If we need to restore an ipad back from a backup, lets say a month after school have started, we should not have an issue with the MDM being removed (because the iCloud back up is one created after the deployment was installed). Let me know if this is correct.

Any news about the ipads that are not enrolling because they were exchanged at the Apple store?

Have a great day

Cat

Cathrine Olimb
District Technology Coordinator
Manitou Springs School District

Office Phone: 719 685 2012
Cell Phone:    719 244 8891

On Fri, Jun 20, 2014 at 2:50 PM, Michael T. Scott <email@hidden> wrote:
Hi All,

Another new support article with some important details:

Apple Configurator: Transitioning to Apple Deployment Programs
http://support.apple.com/kb/HT6240

Make sure to read the section for "Restoring user data after moving into the Device Enrollment Program". This details the functionality with restoring a backup that was captured on a non-DEP device to a DEP device (this removes DEP in the process).

-Mike


Michael Scott, Systems Engineer
Apple Education
Apple Inc.
(720) 346-3871
www.apple.com/education

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