Apple

Thanks for you quick response, Mike.

On Fri, Mar 18, 2016 at 3:18 PM, Michael T. Scott <email@hidden> wrote:

Hi Tim,

I can successfully install a few apps with AC2 and VPP ok over here using a blueprint.

A few apps works for me, too. More than 20 seems to be a problem.

Are you certain the apps aren’t still downloading when you experience the stall? You could monitor the network for the download to see if that corresponds to the AC2 behavior?

I watched "Activity", and saw apps that were entirely blue barber poled, but wouldn't finish. Left it for two to three hours, once without any finishing.

It sounds like you are experiencing AC2 crashing as well. Can you reproduce the crash or the stall? What is the USB setup like? What model of Mac and version of OS X, AC2?

Can't reliably reproduce a crash. That seems to have improved. MacBook Pro 2.5Ghz intel core i5, 10.11.3, iPad2 plugged in directly.

AC2 is supported by Enterprise Support who needs to hear about your issues: 1-866-752-7753. Please give them a call to see if there is a direct resolution, or at least to get a support response. Since the issue touches VPP MD, you might want to contact them as well, to verify your account is ok: https://ssl.apple.com/support/itunes/vpp-edu/

If I were you I’d call Enterprise Support and see what their response is, ask them if contacting VPP support makes sense. Get a case number and send it to me offline so we can escalate if needed.

To get even deeper into the development, perhaps check out the most recent beta of AC2 with your developer account, will give you more data to work with.

Thanks, again. I'll go through these processes and let you know.

Tim

Tim Fox
Information Services Roaring Fork School District
Trumpet and Piano Fox Music

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References:
	>[Rockies-Edu] AC2 - grrrr (From: Tim Fox <email@hidden>)
	>Re: [Rockies-Edu] AC2 - grrrr (From: "Michael T. Scott" <email@hidden>)