Re: OT: the effectiveness of Apple's bug report form?
Re: OT: the effectiveness of Apple's bug report form?
- Subject: Re: OT: the effectiveness of Apple's bug report form?
- From: Scott Buchanan <email@hidden>
- Date: Wed, 24 Jan 2007 11:23:56 -0800
Actually I've gotten followup e-mails from apple asking for
additional information and asking me to test certain other
conditions. While I agree you're never sure when/if/what's fixed
from the bug report, I can say they do pay attention, and quickly
(usually the same day or next). I would strongly recommend using the
http://bugreport.apple.com over the feedback form.
Scott Buchanan
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On Jan 24, 2007, at 11:10 AM, Ambrose Li wrote:
On 24/01/07, Rich Cook <email@hidden> wrote:
I suggest you file a bug report on this at
http://bugreport.apple.com
Apple responds pretty quickly to them. If there is a bug with X11
and Java, I'm sure they will try to fix it.
I am not so sure if Apple responds quickly to them, especially
since they just tell you when your ticket is closed, not in what
way it is resolved. There is neither acknowledgement that
they fixed the bug, nor negative acknowledgement that they
don't consider your ticket a bug. And for all the bugs I reported
through that form, I don't remember any ever got fixed, even if
they are trivial to fix.
I hope there were some transparency in this; after using that
form a few times and getting what amounts to no response, I
just gave up and started using the other form at the Feedback
page, since there doesn't seem to be any difference.
--
cheers,
-ambrose
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