Re: OT: the effectiveness of Apple's bug report form?
Re: OT: the effectiveness of Apple's bug report form?
- Subject: Re: OT: the effectiveness of Apple's bug report form?
- From: Bob Portmann <email@hidden>
- Date: Wed, 24 Jan 2007 11:35:28 -0800 (PST)
--- Ambrose Li <email@hidden> wrote:
> On 24/01/07, Rich Cook <email@hidden> wrote:
> > I suggest you file a bug report on this at
> > http://bugreport.apple.com
> >
> > Apple responds pretty quickly to them. If there is a bug with X11
> > and Java, I'm sure they will try to fix it.
>
> I am not so sure if Apple responds quickly to them, especially
> since they just tell you when your ticket is closed, not in what
> way it is resolved. There is neither acknowledgement that
> they fixed the bug, nor negative acknowledgement that they
> don't consider your ticket a bug. And for all the bugs I reported
> through that form, I don't remember any ever got fixed, even if
> they are trivial to fix.
>
> I hope there were some transparency in this; after using that
> form a few times and getting what amounts to no response, I
> just gave up and started using the other form at the Feedback
> page, since there doesn't seem to be any difference.
Yes, I concur with this. I reported a bug in quartz-wm back in April
and it is still open. There has been absolutely no feedback on the
bug. Not that they received it, can reproduce it, or that anyone is
working on it. Bugreport.apple.com is a black hole as far as I can
see. I find open source projects to be much better at responding to
bugs (and people criticize open source for a lack of support).
Bob
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