Re: OT: the effectiveness of Apple's bug report form?
Re: OT: the effectiveness of Apple's bug report form?
- Subject: Re: OT: the effectiveness of Apple's bug report form?
- From: Rich Cook <email@hidden>
- Date: Wed, 24 Jan 2007 12:30:04 -0800
Perhaps it depends on the group receiving the bug report. With X11,
they seem to respond quickly. My experience has been the same as
Scott Buchanan's.
On Jan 24, 2007, at 11:35 AM, Bob Portmann wrote:
--- Ambrose Li <email@hidden> wrote:
On 24/01/07, Rich Cook <email@hidden> wrote:
I suggest you file a bug report on this at
http://bugreport.apple.com
Apple responds pretty quickly to them. If there is a bug with X11
and Java, I'm sure they will try to fix it.
I am not so sure if Apple responds quickly to them, especially
since they just tell you when your ticket is closed, not in what
way it is resolved. There is neither acknowledgement that
they fixed the bug, nor negative acknowledgement that they
don't consider your ticket a bug. And for all the bugs I reported
through that form, I don't remember any ever got fixed, even if
they are trivial to fix.
I hope there were some transparency in this; after using that
form a few times and getting what amounts to no response, I
just gave up and started using the other form at the Feedback
page, since there doesn't seem to be any difference.
Yes, I concur with this. I reported a bug in quartz-wm back in April
and it is still open. There has been absolutely no feedback on the
bug. Not that they received it, can reproduce it, or that anyone is
working on it. Bugreport.apple.com is a black hole as far as I can
see. I find open source projects to be much better at responding to
bugs (and people criticize open source for a lack of support).
Bob
______________________________________________________________________
______________
Never Miss an Email
Stay connected with Yahoo! Mail on your mobile. Get started!
http://mobile.yahoo.com/services?promote=mail
_______________________________________________
Do not post admin requests to the list. They will be ignored.
X11-users mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription: http://lists.apple.com/
mailman/options/x11-users/email@hidden
This email sent to email@hidden
--
✐The primary task of most software projects is to discover and
resolve these unknowns rather than to build a system. -- Philip G.
Armour
--
Richard Cook
✇ Lawrence Livermore National Laboratory
Bldg-453 Rm-4037, Mail Stop L-557
7000 East Avenue, Livermore, CA, 94550, USA
☎ (office) (925) 423-9605
☎ (fax) (925) 423-6961
---
Information Management & Graphics Grp., Services & Development Div.,
Integrated Computing & Communications Dept.
(opinions expressed herein are mine and not those of LLNL)
_______________________________________________
Do not post admin requests to the list. They will be ignored.
X11-users mailing list (email@hidden)
This email sent to email@hidden