Re: OT: the effectiveness of Apple's bug report form?
Re: OT: the effectiveness of Apple's bug report form?
- Subject: Re: OT: the effectiveness of Apple's bug report form?
- From: Bob Portmann <email@hidden>
- Date: Thu, 25 Jan 2007 10:38:50 -0800 (PST)
--- Jean-Baptiste Yunès <email@hidden> wrote:
>
> Le 24 janv. 07 à 21:30, Rich Cook a écrit :
>
> > Perhaps it depends on the group receiving the bug report. With
> > X11, they seem to respond quickly. My experience has been the same
>
> > as Scott Buchanan's.
> I agree with this... Even if they do not answer quickly they really
> took my report in account (some jvm bug I found). What was strange to
>
> me, is that they asked me for some more information (it seems that
> many different engineering teams were involded, more "deep" engineers
>
> each time), to justify why my bug need to be corrected, etc. but I've
>
> never received any information about the correction itself, neither
> if it was interesting to correct it! I discovered, after installing
> the next release from Apple, that the bug was corrected (sure it was,
>
> that wasn't a side efect of the new release).
>
> Jean-Baptiste
> >> working on it. Bugreport.apple.com is a black hole as far as I
> can
> >> see. I find open source projects to be much better at responding
> to
> >> bugs (and people criticize open source for a lack of support).
> At least to my opinion, it is absolutly normal that the reporting
> system is "dark grey" (not fully black)... It is Apple's
> responsability to do things with your bug!!! It takes so many time
> (then money) to correct them, that prioritizing bugs/corrections is a
>
> very standard process. Apple may even think that your bug is not
> important, even if it is for you (it is always important for you!).
> I'm not sure that it is very significant to compare the two systems:
>
> they are too different.
I completely disagree with this. My problem with the Apple bugreport
is the complete lack of response (in my case). If they do not think it
is important then they should reply to my report and say this. As it
is they say nothing, and 10 months is enough time for them to say
something. I would also expect someone to try to reproduce it (and
provide feedback), so it could be triaged correctly. There is not
evidence this occurs.
> Are you sure that it is necessary that
> someone correct a bug when a new version of the product (in which
> your bug will be bogus) is in development and be released soon.
If it is going to get fixed in a new version, a short note stating this
in the bugreport would be sufficient.
> Ok
> this does not cost nearly anything in open source so it may be ok
> (but you may think of the time lost and not used to do more
> interesting things), but this is not the case for companies... The
> sole exception to this is "security holes", and it seems that Apple
> correctly consider those aspects. It is a real hard job to decide
> what to do with bugs...
I fail to see the difference here between open source and apple. Both
should desire to fix as many bugs as possible. Both want to keep users
happy. Both need to prioritize the fixing of bugs. The difference is
that open source projects tell you what they are working on, apple says
nothing.
Bob
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