Le 24 janv. 07 à 21:30, Rich Cook a écrit :
Perhaps it depends on the group receiving the bug report. With
X11, they seem to respond quickly. My experience has been the same
as Scott Buchanan's.
I agree with this... Even if they do not answer quickly they really
took my report in account (some jvm bug I found). What was strange to
me, is that they asked me for some more information (it seems that
many different engineering teams were involded, more "deep" engineers
each time), to justify why my bug need to be corrected, etc. but I've
never received any information about the correction itself, neither
if it was interesting to correct it! I discovered, after installing
the next release from Apple, that the bug was corrected (sure it was,
that wasn't a side efect of the new release).
Jean-Baptiste
working on it. Bugreport.apple.com is a black hole as far as I
can
see. I find open source projects to be much better at responding
to
bugs (and people criticize open source for a lack of support).
At least to my opinion, it is absolutly normal that the reporting
system is "dark grey" (not fully black)... It is Apple's
responsability to do things with your bug!!! It takes so many time
(then money) to correct them, that prioritizing bugs/corrections is a
very standard process. Apple may even think that your bug is not
important, even if it is for you (it is always important for you!).
I'm not sure that it is very significant to compare the two systems:
they are too different.
Ok
this does not cost nearly anything in open source so it may be ok
(but you may think of the time lost and not used to do more
interesting things), but this is not the case for companies... The
sole exception to this is "security holes", and it seems that Apple
correctly consider those aspects. It is a real hard job to decide
what to do with bugs...