Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- Subject: Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- From: Ricky Sharp <email@hidden>
- Date: Wed, 29 Sep 2004 11:49:21 -0500
On Wednesday, September 29, 2004, at 11:18AM, Bryan Pietrzak <email@hidden> wrote:
>
>On Sep 23, 2004, at 4:26 PM, Toni Trujillo Vian wrote:
>
>> Martin,
>>
>> As one of the Directors of Engineering at Apple, I can guarantee you
>> that your time spent filing bugs is not useless. We can not respond
>> to all the bugs in our queues but do use Radar as an important tool
>> when determining what will be fixed from release to release. I view
>> bugs in Radar daily and my teams manage their work queues by what has
>> been filed.
>>
>> You should know that we appreciate you talking the time to use our
>> products and report problems as you find them. This is one of the ways
>> Apple can we move the products forward to meet our customers needs.
>>
>> Thank you,
>> Toni Trujillo Vian
>> Director, Interactive Tools
>
>Apple should investigate some automated processes around the handling
>of Radar reports.
>
>Maybe just automated e-mail notices when a bug report is...
>
>(a) FIRST reviewed by anyone at Apple (that lets us know that a real
>live human being is looking at it)
>(b) marked as a duplicate with reference back to the original radar (so
>we can ask DTS to follow-up)
>(c) marked as closed for not able to repro or not a problem (due to
>design decision, etc.). This let's us know that we didn't make our case
>well enough :)
>
>
>Also...PLEASE PLEASE enhance Radar so that when Apple employees are
>adding comments they can have some checkbox to indicate the comment
>should be sent on to the developer who filed the bug report. I've lost
>count of the times that I've talked to Apple folks about a given bug
>report only to have them say something like "yeah, six months ago an
>engineer noted that the problem is xyz and that until it's fixed the
>developer can workaround it with abc". I mean if the Apple engineer had
>a checkbox in Radar that said "Send Comments To External Developer"
>this alone would solve a LOT of the griping about the Black Hole That
>Is Radar. (Assuming the Apple engineers would use it!)
>
>Lastly, I understand the sensitive issue of not wanting to give away
>information about when something was fixed as it can feed the rumor
>mills about unannounced products, etc. But, as it stands now, Apple is
>hurting its developers with its current 100% blackout on information
>sharing. Please, just try to shift the balance towards us a little bit.
>Doesn't have to be 50/50, even 90/10 would be a huge improvement.
I strongly second this. I filed an enhancement request over a year ago to allow developers (including Apple) to mark a bug as being "public". This would allow anyone to see details on a particular bug. But alas, nothing was done with that bug and it was simply closed. I was never given an explanation as to why.
If notes are sensitive, they can easily be hidden if the submitter and/or Apple deems so (as Brian mentioned, a simple checkbox can be used). Furthermore, every ADC member has a Person Number (ID). So a system could easily be added to query the developer level. For example, as a Select member, if I submit a bug against Tiger, any other Select (or Premier) member could also potentially look at that report. Any other developer would simply not see the bug/notes.
Finally, I feel it's a shame that we developers have to resort to using mailing lists to vent like this. As I wrote above, filing a enhancement request did no good. Also, on a slightly related topic, I filed a DTS incident in hopes that a dedicated mailing list to discuss Tiger could be started. I did get an incident "refund", but no mailing list exists to date. So beyond enhancements & incidents, what's the best channel to use to make sure Apple knows just how many of us are affected by the poor systems currently in place?
Rick Sharp
Instant Interactive(tm)
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Xcode-users mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden
| References: | |
| | >Java, Xcode, CodeSense, java docs, etc. (From: Brent Gulanowski <email@hidden>) |
| | >Re: Java, Xcode, CodeSense, java docs, etc. (From: Rob Lockstone <email@hidden>) |
| | >Re: Java, Xcode, CodeSense, java docs, etc. (From: Martin Kahr <email@hidden>) |
| | >Re: Java, Xcode, CodeSense, java docs, etc. (From: Toni Trujillo Vian <email@hidden>) |
| | >OT: Radar (was Java, Xcode, CodeSense, java docs, etc.) (From: Bryan Pietrzak <email@hidden>) |
- Prev by Date:
OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- Next by Date:
IOKit driver creation problem
- Previous by thread:
OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- Next by thread:
Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- Index(es):