Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- Subject: Re: OT: Radar (was Java, Xcode, CodeSense, java docs, etc.)
- From: Matthew Formica <email@hidden>
- Date: Thu, 30 Sep 2004 11:26:28 -0700
All,
As the Tools Evangelist in Apple's Developer Relations group and owner of
this list, I thought I'd jump in and comment.
The Feedback Forums at WWDC are a great way to provide feedback to Apple on
how we can improve APIs, features, service, and developer support. We look
at the feedback very closely and incorporate it into our planning and
resource allocation. Those of you whom I met at WWDC know that I wrote down
many pages of feedback from all of you at the conference, and that feedback
is getting things done inside of Apple. Bug reports are also a great way to
let us know what is important to you - all bugs are read and processed by
the appropriate engineering team here at Apple.
However, there's another way to provide feedback that hasn't been mentioned
yet. If you log in to connect.apple.com and follow the "contact ADC" links,
they will take you to this page: <http://developer.apple.com/contact/> where
you can send feedback and suggestions on ADC, documentation, bug reporting,
etc.
Please send us feedback. We know that we have a ways to go on the bug
reporting system. We are working hard to improve our services and
responsiveness to you. And I know from experience that many of
engineering's best bug reports come from you, the developer community. So
filing bugs does work!
Regards,
--
Matthew Formica
Cocoa & Dev Tools Technology Evangelist
Apple Worldwide Developer Relations
email@hidden
On 9/30/04 3:45 AM, "Karin Kosina" <email@hidden> wrote:
> On Wed, 29 Sep 2004 19:12:34 +0200, stephane sudre <email@hidden> wrote:
>> On Sep 29, 2004, at 6:49 PM, Ricky Sharp wrote:
>>> So beyond enhancements & incidents,
>>> what's the best channel to use to make sure Apple knows just how many
>>> of us are affected by the poor systems currently in place?
>>
>> WWDC WWDR Feedback session?
>>
>> E-mailing a WWDR team member?
>
> Been there - done that (lots of us have) - to no effect so far.
>
> I can in a way understand (if not appreciate) that Apple doesn't want
> to have their bug tracker public, even though that would be the best
> thing for us.
>
> But what I don't understand is why the other improvements that are
> constantly being asked for are not implemented (such as sending back
> more information to the person reported the bug, keeping the person
> who reported a bug that's marked as "duplicate" informed about the
> state of the "original", etc). Lack of resources, I guess, as most
> places... *sigh*
>
> ~/= kyrah
>
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