Re: SCN in XCode 3.0 Leopard
Re: SCN in XCode 3.0 Leopard
- Subject: Re: SCN in XCode 3.0 Leopard
- From: "Mark Munz" <email@hidden>
- Date: Tue, 30 Oct 2007 10:53:02 -0700
On 10/29/07, Timothy Reaves <email@hidden> wrote:
> --snip--
> I do. And as such, a customer is allowed to say 'it should work like
> product Foo or it's broken'. An when a customer says that, I'm
> expected to figure out myself what product Foo does that the one I'm
> working on doesn't. The onus is upon me, not the customer. Remember
> the customer?
> --snip--
When I get a request like this from my customers, my first request is
for a clarification of what they mean by "it should work like product
Foo". The request is so generic that outside of creating an exact
clone of product Foo, there is no way to even hope of addressing the
customer issue.
90% of the time, it comes down to some specific aspect of a feature
that isn't working for the customer. The more specific the issue, the
easier and more likely the fix.
--
Mark Munz
unmarked software
http://www.unmarked.com/
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