Re: Off-topic. Macintosh ROI Studies
Re: Off-topic. Macintosh ROI Studies
- Subject: Re: Off-topic. Macintosh ROI Studies
- From: Ron Bishop <email@hidden>
- Date: Mon, 13 Oct 2003 13:12:12 -0500
Good Luck.
It doesn't sound like this is a technology issue, but an office
politics question. Whatever answer you come up with, will probably not
be good enough for whoever asked the question. Try to enlist the help
of the people who actually do the work and managers who will will hung
out to dry if work isn't completed. The IS department won't be helping,
nor will their heads roll. You don't get fired for buying Dell.
Whenever I've encountered people who hide some agenda in the cloak of
"ROI", I've done ROI for what it would cost for the PC also. Go to
Dell.com and configure the machine you need. Configure software. Take
into account workflow issues - Applescripting, ColorSync, etc. etc. if
applicable. Most Windows-centric IS people I know discount the entire
"training" issue. So be specific, "How do you manage fonts/color with
QuarkXPress in Windows?", "How do I script XYZ?", "What is the
experience of the support personal in regards to DTP?". Put them on the
defensive.
Remember, part of their "savings" is doing away with you - Windows
technicians aren't difficult to find - no offense, I support Windows
machines also. But you have to act cool, or you'll be just another Mac
stereotype to them.
For some people, a WIndows machine is "good enough".... We had one
small department at a past job, that went PC, because they "didn't care
which platform they used"- until they missed a deadline due to font
issues. The department manager called an end to the experiment and
stuck with Macs.
Ron Bishop
Macintosh Systems Administrator
The Kansas City Star
1728 Grand Boulevard
Kansas City, MO 64108
816/234-4943
On Monday, October 13, 2003, at 09:49 AM, Sprague, Graham wrote:
Hey all,
I work for the advertising dept at a large retail company. I support a
user
base of about 300 Mac workstations and servers. Our Mac Support team
was
recently absorbed/assimilated by the IS dept. The IS dept is requiring
us to
make a case to keep the Macs. I was wondering if any of you have had
to do
this in the past and if so do you have any good sources/case studies
which I
can refer to in my report? I need things like ROI comparison as well
as any
productivity/ease of use studies etc. Any help would be invaluable.
Thanks,
Graham
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