Conflict, and Personal Strategies
Conflict, and Personal Strategies
- Subject: Conflict, and Personal Strategies
- From: Doan Stafford <email@hidden>
- Date: Sun, 23 Mar 2003 22:30:52 -0800
Hey again,
"Conflicts, Errors & Crashes" will be our group's topic next month,
presented by a panel of local Mac consultants on how to troubleshoot
(hardware? software? user?), resolve and prevent the most common of
these...
W/ Chuck's recent Chat, I couldn't help but think about how I
troubleshoot (diffuse), resolve (hopefully) and prevent conflict
between myself and others... Hopefully you find the following
interesting, and possibly even helpful...
1. Always find something to thank them for (your very first words).
2. Always find something to agree w/.
3. Always find common ground.
4. Always keep the common goal (and good) in sight and in mind.
5. Always remember there's more than one way to do or say something
or to get somewhere -- everyone has their own style.
6. Never be afraid to ask.
7. Always speak from first-person.
9. Always offer 'constructive criticism'.
9. Never say, "Why don't you <whatever>..."
10. Always be willing to apologize for something when appropriate --
we are all human (hopefully) and make mistakes (indubitably).
User groups are not Drama Clubs, so everyone should consciously keep
the drama to a minimum... User groups *are* volunteer organizations,
so everyone should periodically say 'thank you' for what *is* done...
Lastly, and most difficultly, everything you say matters, even when
you think you're amongst like-minded peers... Possibly worse though is
*not* saying anything, esp. if you're not in agreement... Silence is
consent...
These are just some of my personal strategies in dealing w/,
resolving and preventing conflict between myself and others... I look
forward to hearing what some of you do, again, either here or in Chat...
Sincerely,
Doan Thiel Stafford *
http://www.qmug.org * (323) 222-QMUG/7684
Co-Chair -- QMUG/LA * email@hidden * (323) 860-7346 fax
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