Re: Conflict, and Personal Strategies
Re: Conflict, and Personal Strategies
- Subject: Re: Conflict, and Personal Strategies
- From: Gail Murphy <email@hidden>
- Date: Mon, 24 Mar 2003 06:02:05 -0500
Wise words Doan, something we all need to embrace at some points in
dealing with people in general, not just user group issues.
-g
On Monday, March 24, 2003, at 01:30 AM, Doan Stafford wrote:
1. Always find something to thank them for (your very first words).
2. Always find something to agree w/.
3. Always find common ground.
4. Always keep the common goal (and good) in sight and in mind.
5. Always remember there's more than one way to do or say something
or to get somewhere -- everyone has their own style.
6. Never be afraid to ask.
7. Always speak from first-person.
9. Always offer 'constructive criticism'.
9. Never say, "Why don't you <whatever>..."
10. Always be willing to apologize for something when appropriate --
we are all human (hopefully) and make mistakes (indubitably).
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