Re: Conflict, and Personal Strategies
Re: Conflict, and Personal Strategies
- Subject: Re: Conflict, and Personal Strategies
- From: Peter Tucker <email@hidden>
- Date: Mon, 24 Mar 2003 13:48:55 +0000
Pity our PM/president Blair/Bush didn't practice this!!!!!!!!!!!
Then they wouldn't be in such a mess now ;-{{{
on 24/3/2003 11:02, Gail Murphy at email@hidden wrote:
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Wise words Doan, something we all need to embrace at some points in
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dealing with people in general, not just user group issues.
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-g
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On Monday, March 24, 2003, at 01:30 AM, Doan Stafford wrote:
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>
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> 1. Always find something to thank them for (your very first words).
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> 2. Always find something to agree w/.
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> 3. Always find common ground.
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> 4. Always keep the common goal (and good) in sight and in mind.
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> 5. Always remember there's more than one way to do or say something
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> or to get somewhere -- everyone has their own style.
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> 6. Never be afraid to ask.
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> 7. Always speak from first-person.
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> 9. Always offer 'constructive criticism'.
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> 9. Never say, "Why don't you <whatever>..."
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> 10. Always be willing to apologize for something when appropriate --
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> we are all human (hopefully) and make mistakes (indubitably).
>
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Best wishes Peter
--
================================
Peter Tucker, Oxford UK email@hidden
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