Re: AUGD: Apple Eats Little Girl
Re: AUGD: Apple Eats Little Girl
- Subject: Re: AUGD: Apple Eats Little Girl
- From: email@hidden
- Date: Mon, 17 Apr 2006 14:01:58 +0100
On 17 Apr 2006, at 13:26, Richard Huggins wrote:
First, for anyone interedted, here's Apple's web page dealing with
idea submission: <http://www.apple.com/legal/policipes/ideas.html>
I disagree with Matt (and especially with all his "grow up!" type
language, as if all opinions counter to his are immature...geez).
Apple could have drafted a special response to this child's letter.
The fact that it did not should alert Apple that there are
deficiencies in its response system, that, in fact, there was no
one at the underling level who either had the presence of mind that
the form response wouldn't do OR who was not empowered to deviate
from a certain policy (I doubt a lawyer ever saw the girls' letter;
more likely an admin. assistant merely pulled form letter 113 from
the bin and sent it).
Protecting itself from exactly this sort of woolly minded thinking is
why Apple has the boilerplate.
I think User Group Leaders need to read and understand this posting,
especially with respect to fanaticism.
http://www.spreadfirefox.com/?q=node/view/19663
Apple is a corporation. Nicer than most. But weighing the potential
costs of:
• staffing the "hug" department so Mac users get their "entitlement"
and
• fighting the lawsuits because someone "suggested" something and
later Apple releases something similar
means that it IS time to grow up. This "article" isn't even news.
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Augd mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden