Re: AUGD: Re: Apple Eats Little Girl
Re: AUGD: Re: Apple Eats Little Girl
- Subject: Re: AUGD: Re: Apple Eats Little Girl
- From: email@hidden
- Date: Tue, 18 Apr 2006 22:26:05 +1000
Apple has a policy of not accepting unsolicited suggestions. They
have, however, broken with this rule when the idea is really really
good. This time, with this customer, it wasn't evidently good
enough. Is this Apple's fault?
I'm sorry, I haven't been following this thread 'till now, so this
has probably already been noted... but let me emphasise it, since
the above is completely wrong. The reason Apple, like most U.S.
companies, doesn't accept unsolicited suggestions is that if someone
sends them an idea, and they implement it - even if they were already
doing it, and the relevant people never even knew of the submission -
the submitter can turn around years later and say "hey, I gave you
that idea, you owe me". And the world goes pear-shaped.
You'll find whenever you use an official feedback channel, the fine
print contains all the legal junk to get Apple out of this
obligation; i.e. anything you submit through those formal channels,
you rescind all legal recourse should Apple act on that submission.
It's a very similar state in Australia, although I think the courts
here are a little nicer regarding it.
Nonetheless, why this comes as a surprise to anyone I don't know. I
used to write stupid letters to my favourite companies when I was a
kid, and the response ranged from personal letters of reply, to
boilerplate thank-you-but-no-thank-you stuff, to no response at
all... you'd have to be pretty thin-skinned to get your back up over
any of that.
Wade Tregaskis
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-- Sed quis custodiet ipsos custodes?
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