Re: Bug reports and documentation updates
Re: Bug reports and documentation updates
- Subject: Re: Bug reports and documentation updates
- From: "Alastair J.Houghton" <email@hidden>
- Date: Wed, 23 Jul 2003 16:24:11 +0100
On Wednesday, July 23, 2003, at 03:24 pm, Phill Kelley wrote:
I don't think it's good enough for Apple to say that they judge how
important a bug is by the number of people who report it.
Trouble is that that is a very good measure of how annoying the bug is,
which is the primary concern when trying to prioritise bugs. It
doesn't really matter about a kernel panic that happens once every ten
million years if you've got a UI redraw glitch that really winds your
users up.
By the way, I think you have misconstrued what Scott said on this
subject... he actually said that the number of people reporting a
particular bug "does *help* prioritize", which is a world away from
your complaint that they're judging importance based on the number of
duplicates.
Duplicate reports aren't always a waste of time, either. Sometimes
when tracking down/fixing a bug, all of the duplicate reports can be
very illuminating.
There *is* an alternative. Simply make the Radar database searchable.
That
way, when you or I notice a problem, we can go and see if it has
already
been reported.
You need to file a bug report saying this. This mailing list, whilst
it gets read by some Apple employees, isn't an official mechanism for
contacting Apple and unless one of their people sees your mail and
raises the issue themselves, you won't get anywhere.
I agree that it'd be nice if we could search Radar ourselves, although
I can see reasons why Apple might not want to provide everyone will
access to all of the information it holds. Perhaps being able to
search customer-reported bugs would be enough.
Kind regards,
Alastair.
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